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In Offline Workflow Process, a generic dump happens when delivering the PDFs to the recipients. In ST22, we can see the following Short Dump:


ASEER.JPG


This short dump does not say what is the issue and how to resolve it. Below, I have separated the different issues I found for this generic message and how to resolve it:



Possible causes and solutions:

Valid E-mail address:

    • The users who receive the work items do not have a valid e-mail address in SU01. The e-mail is not delivered and the number of dumps in ST22 is huge.
    • More information on how to find the recipients or senders without e-mail address on the link: http://wiki.scn.sap.com/wiki/x/QwEjFg
    • SOLUTION: All the recipients and senders must have a valid e-mail address in SU01



Risk Management Inactive:

    • If you do not use Risk Management (you have disabled the application in SPRO), you can have an authorization issue when submitting the PDF to the users (a sub process assignment for example). The issue will not be visible so the same message will return (assertion_failed) in ST22.
    • SOLUTION: The following SAP note must be applied -> 1998579 – ASSERTION_FAILED in CL_GRFN_OWP_DELIVER

GRFN_OWP_SUB_JOB_SENDER is scheduled:

    • ABAP program name: GRFN_OWP_SENDER is scheduled with program name as GRFN_OWP_SUB_JOB_SENDER. The program will be cancelled as there is no Work Item to be delivered.
    • Error message is: Failed to load header of work item
    • More information on how to find this error message on the link: http://wiki.scn.sap.com/wiki/x/mYI5Fg
    • SOLUTION: cancel the background job GRFN_OWP_SUB_JOB_SENDER and leave just GRFN_OWP_SENDER

No Physical Content:

    • Physical content not found for document is the error message
    • It means that the file requested is not available or not found in the client.
    • SOLUTION: Users must check the file name and content in the system.

Adobe Services:


Failed to get OWP sender e-mail address:


                      1. Execute the transaction “SPRO”.

                         2. Navigate through Governance, Risk and Compliance -> Process Control -> Offline Work Process -> Configure Email Inbound Process.

                         3. Insert a row with Communication Type as Internet mail.

                         4. Enter a valid Email Address in the recipient address column.

                         5. Enter the document class as “*”.

                         6. Enter the Exit name – “CL_GRFN_OWP_DELIVER”.

                         7. Enter the call sequence.

                         8. Save the settings.


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