Dear reader

As service delivery manager in charge of promoting Solution Manager the first thing that I found it interesting is : a customer within SAP Enterprise Support and SAP MaxAttention we have no addittional license fees to pay.

Interesting link: https://websmp109.sap-ag.de/~sapidb/011000358700000033422011E/__start.htm

Since we implemented the automated registration of incidents in our sevice management tool thanks to SAP Solution Manager.The next steps is to implement CHARM.Still it is not easy to convince new customers.What are your arguments to convince your customers to go onboard with SAP Solution Manager?

Thanks for sharing.

Kind regards,

Theressa.

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