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Author's profile photo Kristen Scheffler

What’s Happening in SAP Product Support – March 2014 review and April 2014 look ahead

March roared in and out this year, and once again SAP Product Support delivered great educational sessions.

As in previous months, I will be providing a recap of March, as well as a look ahead to what’s coming in April.  If you missed our earlier blogs, check them out here: What’s Happening in SAP Product Support – January 2014 edition and What’s Happening in SAP Product Support – February 2014 edition

March 2014

Enterprise Support Academy Meet the Expert sessions:

Bradley Liou  delivered a Meet the Expert session on the Automated Notes Search Tool.  The focus of the session was to enable customers to quickly identify SAP correction notes to fix system errors or bugs as well as relevant customizing tables and customer code by using Automated Note Search Tool.  By using ANST, customers will save time in their problem solving tasks.  The recording is available here.

Christopher Vozella  delivered a Meet the Expert session on BI 4.1 Maintenance Demystified. Customers were given an overview of the BI4.1 maintenance strategy, a deep dive on BI4.1 critical patch handling, and were provided information about 2014 improvements in BI4.1 maintenance.  The recording is available here.


I had the opportunity to present a webinar through ASUG on the new SAP Support Portal, as well as attend and present at the ASUG Pittsburgh chapter meeting.  Customers were thrilled to see the ease of navigation and access to the new SAP Support Portal.  I even heard some ‘oohs and ahhs’ from the audience.

The webinar was recorded and can be accessed here:

asug pitt 2014.jpg

Photo from ASUG Pittsburgh chapter

NEW SAP Support Portal launch

That’s right!  The new SAP Support Portal is live and available for all to use!  Make sure you start using the new URL

See here for our SCN post announcing the launch:–phase-1-of-the-new-sap-support-portal-has-launched

Video: Short Story on how the SAP Support Portal was changed

April 2014

Enterprise Support Academy Meet the Expert Sessions

Yesterday (April 3) Ali Chalhoub A delivered a meet the expert on End-to-End Tracing & Client Devices on SAP Mobile Platform 2.3.  Here is a link to the recorded session:

April 8 – Meet the Expert Session on the new SAP Support Portal.   Register at

ISUG Tech 2014

Paul Vero is presenting 3 separate times at the ISUG-Tech conference. 

  • Best Practices using SAP ASE Windows Drivers – (2 Hour Lecture)
  • Building an ODBC Utility Library with SAP ASE ODBC Driver – (Half-Day Workshop)
  • Use of SAP ASE ADO.NET BulkLoad capabilities – (1 Hour Lecture)

Annette Kirkpatrick is presenting a session on April 15th titled Troubleshooting SAP Replication Server Environments.  This session will assist SAP Replication Server administrators in diagnosing problems in their replication environments. The session will begin with a quick overview of the various moving parts of a replication system, and then provide guidance on the tools and inquiries available to pinpoint problems and resolve them.

For more information, check our blog post here:


C.W. Beardsley  will be presenting at two ASUG chapter meetings in the month of April: IL-Chicago and Midwest Central

In these presentations, he will be showcasing the new SAP Support Portal, providing them with the benefits they will see with the new design, layout, and navigation, a demo of the portal, and highlighting opportunities to get involved in future redesign activities.

Register for Chicago chapter meeting here:

Register for Midwest Central chapter meeting here: – Events

DON’T FORGET! Follow SAP Product Support on Twitter: @SAPSupportCE and @SAP_gsupport

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