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With C4C you can schedule MDR only once a day.

Here is a workaround to make them hourly

Step 1

Create you BO with the required action. In my case the instances of the BO are created via an event on a standard BO under certain conditions:

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Step 2.

Create the query for your BO. In my case the query uses the “processed” parameter as selection input.

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Step 3.

Right click on the BO and generate the MDR object. Then generate all the screen and attach the screen on a valid WOC.

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Step 4.

Assign the WOC to your username and schedule one daily MDR for each hour

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4 Comments

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  1. sudha jangra

    Hi Alessandro,

    Nice and helpful post. Please suggest for my requirement.

    My requirement is to create a MDR object to reassign the Open leads to other agent after a particular duration (say 10 days) . I am facing two issues.

    (1) Not able to use Query on Creation Date of Lead.

    (2) Responsible person is not editable.

    Thanks,

    Sudha

    (0) 
    1. Alessandro Iannacci Post author

      Hi,

      for the (1) you can query all the leads and loop checking the date (it will not be so fast but if you dont have the parameter in the standard queries i dont see any other options)

      for the (2) try to ask sap to PSM release the resp person as editable

      (0) 
  2. Nikhil W

    Hi Alessandro,

    My business requirement is to update ticket header data for the tickets created on specific dates, so here i was thinking around MDRO.

    Could you please tell me is this is the best approach or do we have any other alternative?

    Thanks in Advance,

    Nikhil W

    (0) 

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