It is very common requirement when it comes to implementing chat application for any company.

How to add Welcome Prompt to the BCM Chat Window?

  1. Log-on to the SAP BCM System Configurator
  2. Create Chat Welcome Prompt in Queue Management->Prompts and Click on “Add New”.

        Select “Chat” and Message Type as “Welcome Message” and Click on ‘OK’.

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3.  Maintain the message text in the preferred language. We can also insert an image in the
     welcome message.

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4. Now create a queue schedule from Queue Management->Schedules. Create new Schedule.

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5. Assign the Calendar and the prompt that was created in Step 2.

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6. See the Result.

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