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Last update: August, 2016


This blog has now been replaced with SAP Hybris Cloud for Customer – All About Integration


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  1. Soraya Whitehurst

    Can I get clarification on what this excerpt means? Can a customer start out standalone then integrate to CRM or ECC as a future phase?:

    From
    Cloud Solution help :

     

    Scoping
    for integration with SAP ERP can only occur during the first implementation of
    SAP Cloud for Customer. Integration with SAP ERP at a later date is not
    supported, because serious data inconsistencies can arise if identical sales
    accounts and contacts exist both in SAP Cloud for Customer and in SAP ERP.

     

     

    Therefore,
    before you implement SAP Cloud for Customer, you must decide whether
    integration with SAP ERP lies in scope, so that you can enable it, if desired,
    during first implementation.

    (0) 
    1. Ankur Godre

      Hello Soraya,

       

      This essentially means that immaterial of the fact whether ERP integration lies in First phase or any other subsequent Project implementation phases, if it is planned anywhere in future to be integrated, it should be enabled in the Scoping during the very First Implementation project, even if in the First implementation project the ERP OnPrem system is not getting integrated to Cloud system.

       

      There can be data inconsistencies if the integration is enabled after First Implementation is LIVE i.e. if ERP integration is enabled in a CHANGE Project, as already suggested in the note, SAP does not support this.

       

      Hope this clarifies your query.

       

      Thanks

      (0) 
    2. Ginger Gatling Post author

      Hi Soraya

      We are changing the application.  If you want to add integration later for ERP, this is OK.   For CRM it is a bit more tricky.  We should have a ticket to back off such strong language for ERP integration.   There will be some considerations such as ID mapping for accounts, but it is doable. 

       

      Regards

      Ginger

      (0) 
      1. Angela Sparkman

        Hi Ginger,

        I have a statement in some of my documentation re: enabling integration only in the First Implementation project.  Should I update the statement now or wait until r1408?

        (0) 
        1. Ginger Gatling Post author

          Hi Angi,

          I think you should update it now.  For CRM it’s a bit more tricky due to the transaction data that is exchanged bi-directionally.   For ERP we can say it’s  possible but we need to look at details like ID mapping required for master data that are in both applications.

          Regards

          Ginger

          (0) 
  2. Shiva Nag

    Hi Ginger,

     

    Can you give us a hint on integration of 3rd party ERP solution with C4C? Is this a part of standard or do we have to work it our self?

     

    Where can i get the road map for C4C?

     

    Thanks in advance.

     

    Regards

    Shiva

    (0) 
    1. Ginger Gatling Post author

      Hi Shiva

      You can definitely use HCI or PI to integrate with 3rd party ERP.  We don’t invest in the mappings for competitor ERP’s – we really can’t legally do this. Our hope is that partners will do this.  So, this is something you will need to do on the project.  Which ERP app do you need to integrate to?

      All the best

      Ginger

      (0) 
        1. Ginger Gatling Post author

          Hi Shiva

          OK.  You will need to build the integration.  Please let us know if you do this and how it goes!  Would be great if you can write up a white paper or something as well!

          Regards

          Ginger

          (0) 
  3. barry neaves

    Hi

     

    Thanks for putting all the information into one place.
    I am struggling to find any information on replicating users from SAP ECC into Cloud 4 Customer.  Is there anything i specific to be aware of? 

    Does C4C support a central Central User Administration function for creating users automatically from backend systems?

     

    I can’t find any information relating to this.

     

    Thanks

     

    Barry

    (0) 
  4. Jeff Miner

    Hi Ginger….We currently have our C4C integrated via HCI with our OnPrem system.  We are now looking at getting data from our ECC6 system.   I thought I read someplace on this forum that there are over 200+ iFlows that can be integrated with C4C.   Do you know where I can get a list of those and where one would start with determining how easy or hard it is to get any of them integrated?

     

     

    Thanks,

     

    Jeff

    (0) 
    1. Ginger Gatling Post author

      Hi Jeff

      We don’t have 200+ for C4C – we have a lot.   You can use the integration spreadsheet listed at the top of this blog for a complete list. If you use the overview presentation, you will see our ‘arrow’ slide that shows by objects for each system.  Each of these arrows has 1-2 integration flows, depending on the scenario.  For a single list, use the integration flow spreadsheet on SMP https://websmp103.sap-ag.de/~sapdownload/012002523100009835422014E/IntegrationFlows1405.xls

       

      -ginger

      (0) 
  5. Rocio Isabel Ceballos Acosta

    Hi Ginger,

    We are integrating C4C with OnPremise System.

    We are following the steps of manual, but We donn´t know to do the next step:

    “Assign role  to enable Basic Authentication (Raise a CSS ticket in component LOD-HCI to assign role esbmessaging.send)”

    Do you know Where We can find component LOD-HCI?

     

    Thanks,

     

    Rocio Ceballos

    (0) 
    1. Ginger Gatling Post author

      Hello Rocio

      Do you know how to create a ticket to send to SAP?   I’m sorry, the CSS is an internal name  -we’ll get this fixed Karthik S J – we should fix this.

      If you create a ticket to send to SAP from your an op-premise application, you enter an component.  For example, if you go to https://service.sap.com/notes – from there I think you can create an incident to send to SAP.   When you do that, you can enter a component – that’s where you put the LOD-HCI- your basis person can help you with this.

      Regards

      Ginger

      (0) 
      1. Rocio Isabel Ceballos Acosta

        Hi Ginger,

        Thanks for your response.

        I donn´t have answer yet.

        I was reading the Manual: Integrating SAP Customer OnDemand with SAP ERP using SAP HANA Cloud Integration and I read chapter 4.3 Define Number Intervals says “The above intervals are defined to ensure that there is no overlap with intervals assigned

        for usage in the customer master account groups. These intervals must not be assigned to

        any account group for customers created in ERP.”

        My questions is about: How an Account in C4C is integrate with some Account Group in SAP R3? If I donn´t have a field like “Account group” in C4C?

        I appreciate your help.

        Regards,

        (0) 
          1. Rocio Isabel Ceballos Acosta

            Hi Ginger,

            Yes, I read Manual: Config_ERP_HCI_COD

            I have been working with code list mapping like you can see in this image:

            1.BusinessPartner.png

            And I assign code lists as you can see:

            2.CodeLists.png

            My Questions is about How can identify the Account Group when I create an Account in C4C? Is possible?

            I saw videos of Resources in  https://websmp105.sap-ag.de/~sapidb/011000358700000159802014E/presentation.htm 

            but I cann´t found how C4C can differentiate for every account group?

            Thanks.

            Regards,

            (0) 
            1. Ginger Gatling Post author

              Hi  Rocio Isabel

              I am not sure if it can be added via personalization or adaption mode – have you tried that?  Adding the additional field to the screen?  I assume it is an option.

              -ginger

              (0) 
  6. Mario Castillo

    Hi Ginger,

    A lot of thanks for the information you share. I’m integrating C4C and SAP ERP but I have the next problem.

    I have created an interface and when I Execute Checks everything is OK but when I Deploy Integration Content

    /wp-content/uploads/2014/08/image004_514046.jpg

    This error ocurrs…

    /wp-content/uploads/2014/08/image003_514015.png

    Please some help with this, I have no information about.

    Thanks!

    (0) 
  7. Michael Young

    Hi Ginger Gatling,

    Great resource.  One question on the Odata services.  What we have is a great start, but are the any plans to provide more objects with Odata services?  Any details you can share with the community?

    Michael

    (0) 
    1. Ginger Gatling Post author

      Hi Michael – there is not an explicit roadmap for odata services.  However, the following are planned:  Lead, quote, employee.  

      all the best

      ginger

      (0) 
  8. Ramalingeswara K

    Hi Ginger,

    Is there any link/information available how to integrate C4C system to Hybris5.3. We have customer who want implement cloud for sales. Please provide any such information regarding C4C, Hybris integration.

    Thanks & Regards

    Ram Kamepalli

    (0) 
    1. Ginger Gatling Post author

      Hi Ram

      Currently we don’t have anything.  Soon we will be releasing some integration content, then we will provide some documentation.  For now you’ll need to use a consultant who has experience.  Sorry we don’t have anything official yet.  You might can find something on SCN that someone has done – but nothing official from the product teams yet.

      Regards

      Ginger

      (0) 
  9. Ravi Teja Guptha N

    Hello Ginger,

    This post reduced all efforts needs to put for researching. Thanks a lot!!!

    I need one query as well, Is there any standard integration is available between C4C and MRS(Multi Resource Scheduler).

    Thanks in Advance.

    Regards,

    Ravi Teja

    (0) 
    1. Ankur Godre

      Hi Ravi,

      Currently, I don’t believe there is any standard pre-packages integration available in C4C with MRS.

      I would let SAP/Ginger comment if this is on the roadmap in future version.

      BR

      Ankur

      (0) 
        1. Ginger Gatling Post author

          Hi Ravi

          We don’t have any prepackaged integration content with MRS.  If you’re a partner, maybe you could build something and promote it in your customer base ?   I don’t see it on the roadmap either.  Is MRS a component on ERP?  We could also look at adding it to our backlog.  I know Cloud for Service has many new integrations coming.

          Regards

          Ginger

          (0) 
    2. Venkitesh Subramanian

      Hi,

      We do not have a standard integration with SAP MRS yet, but we have done a prototype integration with MRS, and such an integration can be enabled on a project basis.

      We are also looking at making resource scheduling capabilities in the Cloud as part of Cloud for Service.

      SAP MRS is not a component of ERP, but a separate solution that can be implemented as an add-on on ERP.

      (0) 
      1. Ravi Teja Guptha N

        Hello Venkitesh,

        Could you please provide more details on the integration steps. This is the first time we are trying to integrate the SAP Add-on application.

        Thanks in Advance.

        Regards,

        Ravi

        (0) 
  10. Maheshkumar gattu

    I am trying the document How To Integrate SAP Cloud For Customer With WebDAV Client, but i am getting the error in communication arrangement like

    URL for outbound communication is missing. when i do check completeness in communication arrangements.

    but it shows URL

    I am using the same hostname like dropbox.com

    is there any different hostname i need to use i am trying to connect to my dropbox account.

    ping success, but giving error ….as above

    please let me know.

    Thanks,

    Mahesh Gattu

    (0) 
      1. Maheshkumar gattu

        Looks like it is working with dav.box.com.

        ignore all communication errors. the important point is do not neglect the final step.

        adding the roles to your id from webdav integration in maintain mapping.

        good luck !

        I have another followup question with this is how do we connect to sharepoint with vpn access.

        Thanks,

        Mahesh

        (0) 
  11. Gopal Sagalani

    Hi Ginger,

    Is there any documentation on integration(data migration) between Siebel CRM and C4C. Any pointers in this regard will be helpful.

    Thanks,

    Gopal

    (0) 
    1. Ginger Gatling Post author

      Hi Gobal

      Due to IP issues, SAP cannot publish anything on integration between other solutions and C4C.  We  have had customers do this, but we can’t publish it here.  You might want to put this on a forum so that more partners will see it and respond.

      -ginger

      (0) 
  12. Monikandan Panneerselvam

    Hi Ginger Gatling,

    Iam developing the scenerio is ERP(IDOC)->PI->(SOAP)C4C for customer master,is there any specific things we need do  what about the communication channel for sender and receiver using module configuarator

    .

    We already done the ERP,PI,C4C system settings.

    Best Regards,

    Monikandan.

    (0) 
    1. Ginger Gatling Post author

      Hi Monikandan,

      What are you referring to as the module configurator?  Is that a PI term?  Are you referring to the communication channel in PI or the communication arrangement in C4C?  

      I’m sorry -but unclear on the step you are on.   If you’re having a specific issue, you might want to create a forum question and more people will see it and can respond.

      All the best

      Ginger

      (0) 
  13. Sangeeta Roy

    Hello Ginger,

    We have a customer who has already integrated ERP with C4C using PI. We are developing a Partner solution which requires building new integration scenarios using SOAP on C4C and IDoc on ERP. Could you suggest which would be best way to go ahead in this case?

    HCI or PI or Integration Gateway?

    Regards,

    Sangeeta

    (0) 
    1. Ginger Gatling Post author

      Hi Sangeeta,

      If it is for this customer only, then use PI.  If you will reuse it – then do PI first then maybe build on HCI as well – you can import all your ESR content and you’ll just have to build the flow. 

      good luck!

      -ginger

      (0) 
      1. Sangeeta Roy

        Hello Ginger,

        Thanks for your answer! We also needed to know If PI is capable of handling new integration scenario development using OData and SOAP or do we need Integration Gateway as well.

        Is Integration Gateway planned to be packaged within PI?

        Regards,

        Sangeeta

        (0) 
        1. Ginger Gatling Post author

          Hi Sangeeta

          I apologize for my delay – somehow I’ve missed the latest questions on this blog.   PI can handle new development, also with ODATA – we’d have to double-check that witha PI consultant – did you already get an answer?  I’m late to the party on this one!

          -ginger

          (0) 
  14. Xavier De Hairs

    Hi. Do you know if the Product configuration available in SAP CRM 7.0 for Telecommunications will also be supported in C4C in a way or another ? Any idea about the Hybris integration to support Sales to end-customers scenarios ?

    Thanks in advance for your feedback !

    Xavier

    (0) 
  15. Sunil Yadav

    Hi Ginger,

    Thanks for your details explanation about Multiple system Integration Scenario.

    i have SAP Hybris Marketing (CEI) system as a Front-End , Hybris system is connected with SAP CRM system and CRM System is Connected with SAP ECC ERP sytem using RFC Connection .

    i want to understand how Hybris Marketing (CEI) system will be integrated with SAP CRM system and SAP ECC System.

    Thanks in advance for your feedback !


    Sunil

    (0) 
    1. Ginger Gatling Post author

      Hi Sunil

      Starting soon we will have standrad integration with hybris marketing.  As soon as the documents are posted, I’ll add here.  

      Sapna Ramaiah – we need to discuss what links to put here for hybris integration.

      -ginger

      (0) 
  16. Nigel Ross

    Hi there,

    I noticed there is no specify information in regards to email integration (MS Outlook/Exchange) capabilities – in particular relating received/sent emails with a C4C object (ticket or case in 1505).

    Is information around this integration available?

    Many thanks.

    (0) 
  17. Dieter Bauer

    Hi Ginger,

    should the link PHP Simple Application point to the PHP application? When I open the zip file I can only see camtasia related files in there? Am I missing something. It thought the zip file would contain some PHP code and configuration instructions for XAMPP.

    Thanks. Dieter

    (0) 
    1. Ginger Gatling Post author

      HI Dieter

      I’m sorry I missed this comment….are you still trying to do this?  I can check on the zip and get with the author.

      -ginger

      (0) 
  18. Mark Bernabe

    Hi C4C Experts,

    One of the steps in the integration checklist from the latest integration guide is this:


    “Automatic configuration of code list mapping, you will need SP 13. However, if you want to use the enhancements made in 1502, you need to install SP14.”


    I think it’s not clearly defined which component has to be in SP13/SP14. Can anyone tell me the relevant component? Is it SAP_APPL or SAP_BASIS?

    Appreciate your feedback.

    Thanks and Regards,

    Mark

    (0) 
    1. Ginger Gatling Post author

      Hi Mark,

      Anytime you see a reference to our release, like 1502, we always mean the SP for the Add-On.   The CODERINT.    We will also make clear if it’s a SAP_APPL or SAP_BASIS SP.  If we just say SP – we mean the add-on in ERP or CRM.

      -ginger

      (0) 
  19. Dieter Bauer

    Hi Ginger, yes please. It would be great if you could check with the author to get a better zip file that contains all the objects needed.

    Thanks. Dieter

    (0) 
  20. Mark Bernabe

    Hi Ginger, I see that there is a new MRS Integration Overview via PI section added in the Appendix of the SAP C4C with ERP using PI integration guide. We were following the limited instructions here to deploy the standard pre-delivered MRS solutions but we’re running into some errors when testing the interaces. Is there a more detailed guide or SAP Note about the standard C4C-MRS integration via PI available out there? Appreciate your response. Thank you

    (0) 
  21. suratha rajan

    Hi Ginger,


    Great Blog and appreciate the work so far. The technical connectivity guide is the feather in the cap.

    I have a small doubt on the connectivity between C4C and the onpremise systems.

    Does the reverse proxy or the PI link have to be under HTTPS protocol *mandatory* ?

    I was wondering if it can pass through HTTP links as well. I was not able to change the protocol in the C4C Communication Arrangement administration page which was likely the only option (HTTPS) at the moment .

    Do we have any other options that we can use like SCC to be used as a reverse proxy ?

    Regards,

    Suratharajan .S

    (0) 
    1. Ginger Gatling Post author

      From C4C to the reverse proxy you must have https.  You can use any reverse proxy vendor your like.  The reverse proxy needs to support termination of the X.509 and sending a new certificate on.  Of course, you can also forward the X.509 certificate – but that’s always our recommendation.      I don’t know SCC- but as long as it can terminate or forward the certificate it should be OK.  FYI – technically you can also use the Cloud Connector now – but I don’t think it goes to the message server, so there is no load balancing to the OP app server.    Hope this helps.-ginger

      (0) 
  22. Vakhi Harel

    Hi Ginger,

    Thanks for all the information.


    There is a way to create integretion with PO?

    All the documents talking about integretion with PI.


    Thank’s again

    Harel

    (0) 
    1. Ginger Gatling Post author

      Hi Harel

      Yes – PO is fine.  In our PI guides on https://service.sap.com/cloud4customer we have a java only option – the PO configuration is included. It’s just our minimum is PI 7.1.1  – but we support all releases of PO as well.    You have a good point – maybe we should now change the guides to say PO more explicitly.  Sapna Ramaiah – what do you think?

      -ginger

      (0) 
      1. Vakhi Harel

        Hi Ginger,

        Thanks again,


        We tried to do the integretion for a demo.

        But i understand that we need SAP Webdispatcher  for the integration.


        Is there an option to do the integration without this?

        Maybe there is an option to to the integration with files? like offline integration?


        Thanks and best regards

        Harel

        (0) 
  23. Saurabh Shrivastava

    Hi Ginger,

    I am working on C4C integration with Success Factor Employee Central using HCI, Here we will use Ticket functionality only in C4C and all the employee record will flow from SF EC to C4C. I could not find any document/blog/thread available on this. I need your help to setup the integration. Could you please share some document with step by step procedure.

    My email id : saurabh.nitin@gmail.com

    Thanks

    Saurabh

    (0) 
      1. Saurabh Shrivastava

        Hi Sapna,

        Thanks for your reply. I seen this document. I am getting issue in setting up the connection.

        1. What scenario should I choose while creating arrangement?

        2. How to get certificate and API Key value

        3. what step need to be performed in HCI

        regards

        Saurabh

        (0) 
        1. Raghavendra Jadi

          Hello Saurabh,

          1. “EC Integrtion” is the scenario to be used for C4C-EC integrtaion.

          2. API Key value is the SF company ID.

          3. EC integrtaion with C4C is point-2-point. No HCI middleware used.

          Please follow the steps mentioned in the integrtaion guide and that should solve the issue.

          BR,

          Raghu

          (0) 
          1. Nitin kumar

            Hi Raghavendra,

            Than you so much for your valuable advice. I have setup the point to point integration following that guide, Now when I am replicating the data using “Data Integration” WC view (for Complete employee master data) then getting below message: (Emp ID in SF EC is 97)

            and if I ignore this warning and proceed for replication then  replication gets failed.

            if I check job application log:

            Could you please advice how can I handle these warnings and error messages.

            Regards

            Nitin

            (0) 
            1. Raghavendra Jadi

              Hello Nitin,

              Looks like initial load is not performed. It should be done as first step to pull the employees else you get such errors. There errors says it failed to replicate because it didi not find its manager 1650/1652.

              Please refer the intergration guide and perform the initial load.

              BR,

              Raghu

              (0) 
              1. Nitin kumar

                Hi Raghavendra,

                We are performing initial load only and following the steps mentioned in SAP guide lines document:

                After uploading the data using a particular date (where It should replicate around 140 records) it gives below errors:

                Please advice how can I resolve these errors?

                Regards

                Nitin

                (0) 
                1. Raghavendra Jadi

                  Hello Nitin,

                  From the sceen-shot, I could only see the warnings, which are Ok.

                  Could you please scroll down and check the errors. Usaully they would be due to missing code list mappings. Please maintain them. If the issue does not resolve even after maintaining them please raise the ticket by providing details of error.

                  BR,

                  Raghu

                  (0) 
                  1. Nitin kumar

                    Hi Raghavendra,

                    It gives bellow error messgae:

                    Here I have maintained code list mapping and put “Local code and external code are same”:

                    Please advice.

                    Regards

                    Nitin

                    (0) 
      2. Nitin kumar

        Hi Sapna,

        I have followed the document you mentioned and did the P2P integration. Now problem is that when I replicate the data from “Data integration ” work center(Individual Upload) then it gives successful message “1 Record received from EC; 0 record relevant for replication” but it doesn’t write data in c4c and also doesn’t display under People–>Employee.

        Could you please advice why it is not replicating in c4c?

        Regards

        Nitin

        (0) 
        1. Raghavendra Jadi

          Hello Nitin,

          Employee Central (EC) integration with C4C has default check for employee-class and employee-status.

          If the employees have the following class or status then such employees will not get replicated to C4C.

          Employee-class

          Consultant with code ‘C’

          Agency-temp code ‘G’

          Contractor code ‘R’

          Employee-status

          Terminated code ‘T’

          Retired code ‘R’

          Furlough code ‘F’.

          If the employee-class / status are different in your case due to fine tuning of pick-list  then it is possible to configue such code via BC fine tuning UI.

          Default checks will be ignored if the employee-status/class are configured via fine tuning.

          Please check if the returned employee has one of the above default / fintuned employee-class or status.

          Please refer EC integration guide available at SAP Service Market Place.

          Best Regards,

          Raghu

          (0) 
          1. Nitin kumar

            Hi Raghuvendra,

            Thank you so much for your advice.It worked. But while replicating the data I am getting below error, could you please advise me on this:

            Regards

            Nitin

            (0) 
  24. Thierry CRIFASI

    Hey Ginger, I can’t seem to find a reference to the ERP Cockpit integration scenario in your last iteration of this document. Can you confirm this scenario is still supported (maybe an omission?) as opposed to having been dropped?

    (0) 

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