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When configuring SAP Cloud for Customer integration with SAP ERP you will use either SAP NetWeaver Process Integration (or PO if you have upgraded so SAP Netweaver Process Orchestration) or SAP HANA Cloud Integration. 

Before starting the integration you should download the integration guide from  the service marketplace This integration guide is our official documentation for the integration.  In the guide is a checklist that summarizes all the steps you need to do.   Additionally, if you are new to SAP Cloud for Customer you will want to download the Administration guide found at  

We also have this step-by-step how to guide that walks through the key steps with screen shots.  This can be used in conjunction with the integration guide.  

How To Configure Integration between SAP ERP and SAP Cloud for Customer using SAP PI

Finally, you can also use the youtube playlist for SAP Cloud for Customer integration with ERP.

The combination of the integration guide, how-to guide, and you-tube videos enable you to configure this either by reading the documentation, viewing an example with screenshots, or watching the videos as you do the configuration! 

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  1. Former Member

    Hi Ginger,

    Thanks for sharing all this valuable info, just want to know can we replicate the contact person from ECC to Cloud for Customer as contact person, do you have any document on that.

    Thanks again.

      1. Diego Silva


        Hi, Ginger.


        I know you left Hybris behind but maybe you could help me. I couldn’t find the Integration Flow spreadsheet anywhere. The link you provided is broken.


        Is there a way to reach this spreadsheet out?


        Best regards,

        Diêgo Silva


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