General Infomation:

In this Customizing activity, you define checklists and checklist profiles.A checklist is a list of steps to be performed by one or more users to fulfill a task; while a checklist profile consists of a number of checklist-related settings, including the checklists themselves.  In the context for change request management in SAP Solution Manager, checklists could include a series of IT related activites that needs to be completed prior to the deployment of a change in Production. This helps administrators and change managers  informed about all the routine activities that need to be carried out and all parties involved are informed about their tasks. This functionality is part of SAP CRM 7.0 (EhP1) but has been integrated and available within SAP Solution Manager 7.1 since SP 5.

The checklist also consists of n-steps that you can customize based on the requirements of an organization. The business partners responsible for these tasks can be entered in the fields corresponding to the task along with due date and completion status including a workflow notification to the business partners re: their assigned tasks.

The checklist assignment block in the CRM UI for change request (just an example) is as seen below. It also has a graphical display of process flows.

Process Flow.png

The business partners responsible to carry out the steps can be assigned automatically via rules, or they can be entered manually. As can be seen in the process flow chart above; there is one step which needs to be executed first, and only then the other four steps will be executable.

The screenshots are from SAP Solution Manager 7.1 SP 08 system. Initial Review shows no major differences in the configuration and set-up of checklists between SAP Solution Manager 7.1 SP08 and SP10 versions.

Technical Information:

The requirement to complete this set-up is that basic checklist settings are completed and that a rule modeller profile is defined in “Define Service Manager” profiles. 

A prerequisite to the setup for checklist customization is the activation of the following Enterprise Business Functions: This is now a part of the guided procedure in solman_setup. In SAP Solution Manager 7.1 SP 10 you will find the related activities for switching the business functions in the the “activate switches” step of the guided procedure for change request management. Here is a snapshot —

CHKL2.pngCHKL1.png

Step1:

Define a New Checklist Profile by completion of IMG activity “Define Checklists Profiles” via path: Solution Manager Implementation Guide -> Customer Relationship  Management -> Transactions -> Basic Settings -> Checklist Settings-> Define Checklist Profiles.

CHKL3.png

Checklist Profile ZMCRCHKL – Checklist Profile for Toll gate Check was created for the pilot scenario.

Step 2:

To define a New Step, follow the same path as above to navigate to the “ChangeView, Define Checklist Profiles: Overview” and select folder “Define Steps” in the navigation panel displayed on the left.

CHKL4.png

   

The following Checklist steps were defined:

  ZMCRS01         Solution Manager Documentation Complete

  ZMCRS02         Unit Testing Complete

  ZMCRS03         Integration Testing Complete

  ZMCRS04         Release Notes Complete

  ZMCRS05         Dependency Notification Sent and Confirm

  ZMCRS06         End User documentation Complete

To define a Checklist step select “New Entries” and provide the following:

  • Checklist Step ID (i.e. ZMCRS01) and description (i.e. Solution Manager Documentation Complete)
  • Item Category Usage: CKCU (standard delivered) —  <Transaction Type> + CKCU = CHKL
  • Comment text Type: 0003 Item Note (standard delivered)
  • Work Instruction text Type: 0002 item text (standard delivered)

Step 3:

To assign steps, follow the previous path for “Define Checklist Profiles” and double-click on “Assign Steps” in the navigation panel and enter a “Work Area” (i.e.Checklist ID ZMCRCL01). Navigate to the “Change View Assign Steps: Overview display, and select “New Entries”.

chkL5.png

                                   

To make a step assignment, enter the following:

  • A previously defined “Step ID” (i.e.  ZMCRS01)
  • Check for mandatory
  • Partner Function (00000014; Employee Responsible)
  • Service Manager Profile (SRQM_CHKLST_BP; SAP Checklist Step Partner)

Step 4:

Define Item Determination Procedure which is important for the transaction type and business transaction category.

CHKL1.png

CHKL2.png

Step 5:

Next Steps is required when a step has a dependency.

Step 6:

Assign Checklist Profile to Transaction Type, select “Assign Checklist Profiles to Trans. Types” in the navigation panel on the left.

  CHKL6.png

Enter the Transaction Type (i.e. ZMCR) and Checklist Profile (ZMCRCHKL)

Step 7:

To Assign Checklist, select “Assign Checklists” in the navigation panel on the left-side and click on “New Entries”.

CHKL7.png

Enter the “Checklist ID” (i.e. ZMCRCL01) and identify the “Lock Option” (either “Lock Checklist After Initial Save” or “Lock Checklist After First Step is Executed”). Option can be decided based on the requirements in your organization.

Step 8:

Include this checklist in the display section of the change request in the CRM_UI

CHKL8.png

Step 9:

Workflow Notifications can be set-up. Follow the IMG documentation for this set-up.

CHKL9.png

CHKL10.png

An additional status in the Normal and Urgent change workflow can be created to verify checklist completion along with an automated email notification. These are additional steps pending customer requirements. The customization steps will be covered in Part 2 of the blog which will be coming out shortly.

How to enhance the Status in the workflow of Normal or Urgent Change to incorporate check-list verification for business Part 2

Further Reading and information —

Checklist – Service Request Management – SAP Library

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13 Comments

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  1. Raquel Pereira da Cunha

    Hi Hema,

    I suggest you move this blog to the Solution Manager space. It’s an interesting functionality and it would have more visibility for the SAP Solution Manager community if you post it there.

    Thanks for sharing.

    Best regards,

    Raquel

    (0) 
  2. Hasan Rafiq

    Hi Hema,

    A very nice document but just for a small edition, you didn’t mention about the item category determination which is very important, without it, the checklist steps won’t fill up and no determination would take place.

    <Transaction type> + CKCU = CHKL

    /Hasan

    (0) 

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