Up till now, the search for SAP innovations and new functionality in the SAP Product and Solution portfolio has often been challenging.  The new Innovation Discovery service, available on SAP Service Marketplace, has been created to help customers easily find what they are looking for.

Previously, customers had to deal with different tools to find relevant information which could be time consuming and sometimes confusing. As a result, the adoption of new developments was often not as high as SAP would like it to be.

A new tool has been developed to make it easier for customers to find out about new innovations to help their business.  It provides a comprehensive and easy-to-use overview of the product portfolio. Customers can explore a flexible menu with multiple drill-down options based on their current interests, use the powerful search, or even include usage data from their systems for the analysis. As a result, customers will get detailed information which supports their decision-making process for the implementation of new functionality.

With this attractive tool, the Innovation Discovery Service combines the functionality of Solution Browser, Enhancement Package-Infocenter and Business Function Prediction. Therefore, these tools will be replaced after a transition phase.

The main focus for the development of this free self-service tool was to make it easier for our customers. Using Design Thinking principles in close interaction with customers from different regions, the team collected customer requirements and feedback which resulted in a clean and flexible user interface.

According to Stefanie Matz, who leads this project, the key to the success was the closely aligned development of the underlying Product Feature Database, which is the main source for the Innovation Discovery:  “With this intuitive tool for our product owners to maintain data, we can ensure that there is attractive content available for the Innovation Discovery.”  The effort spent in both projects seems to pay off. Customer feedback is very positive from the testing phase and also since we went live in February: “The top three most liked features of the Innovation Discovery are the personalization; the easy-to-use and flexible drill-down, search and filter options; and the comprehensive results view with business and technical information.”

Initially, the content in Innovation Discovery covers the Business Suite.  In future, more products will be integrated into the Innovation Discovery Service to position the tool as the single source to discover new functionality across the SAP portfolio. Concrete projects to reach this goal have already started.

Link to Innovation Discovery: http://www.sap.com/innovationdiscovery

To provide feedback please email:  innovation-discovery@sap.com

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16 Comments

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  1. Nicolas Le Jeune

    Hi, it’s a nice tool and very usefull, but so slow… each time I’m changing a parameters it takes a few minutes to provide the list. (With IE11 or Chrome it’s the same).

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    1. Susan Andrews Post author

      Thanks for your comments and for reporting the issue. I passed on your comments to the innovation discovery team and they are investigating

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    2. Susanne Schneider

      Hi

      we are well aware of the performance issues within the
      application, that’s why we are working on a HANA optimized overhaul including a
      refresh of the UI. We expect the performance to be significantly better once
      this is in place.

          

      Best Regards

      Sue Schneider

      Product Design Innovation Discovery

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  2. Peter Mols

    Hi,

    I have a customer that want me to investigate the new enhancements in his system after after upgrade to EHP6. He has given me a OSS user under their installation number and provided user access as described in “Granting of Authorization Service Marketplace” but still my OSS user is not able to access the Innovation discovery tool.

    logon error.png

    Do you know what the problem could be ??

    Best regards

    Peter

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    1. Daniel Klein

      Hi Peter,

      If you see the login prompt for system “W72” then something is wrong.

      Try to login via SAP Certificate instead, this works for me (you have to install it in your browser).

      Even then I can not use the tool when selecting e.g. my ERP system, because its loading endlessly…

      Regards

      Daniel

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    1. Monika Patel

      I see the improvement in the extract-output – a Thumbsup

      However I still find below areas of improvement

      (a) The tool is very slow and need performance improvement

      (b) The selection criteria / inputs can be made easier

      (c) From the output, the filtering or removal/change of “selection criteria” should be added / simplified.

      (d) Thanks for the TOOL. It does help link the release and the innovations. If additional details can be added to innovation-level like RDS BP process-impacted, going forward it would be useful for Quarterly – released version – impact analysis

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      1. Susan Andrews Post author

        thanks for the feedback 🙂     I will pass this along to the Innovation Discovery owners.  FYI, you can send feedback to them directly using this email: innovation-discovery@sap.com.   (There is a contact link at the bottom of Innovation Discovery that will initiate an email).

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      2. Susanne Schneider

        Hi Monika,

        thanks for your feedback.

        a) as to performance this is due to general issues on Support Portal, hopefully these will be solved soon

        b) would you happen to have concrete feedback of how this would be easier to you to select or filter?

        c) change of selection criteria can easily be done by “clear all” option following the tokens

        d) I will keep this feedback in mind for our future vision to try to have this covered.

        Kind regards, Sue

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  3. Bhargava Kamal

    Hi Susan,

    How can I add/see other systems than just 1? I have all the prerequisite met but other systems are not showing up.

    Thanks,

    Kamal

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    1. Susanne Schneider

      Hi Bhargava, first check on top level entry point “my systems” whether for any other productive Business Suite system there is EWA data available AND you have sufficient permission. If this is the case you need to go into edit mode of the landing page (edit button down right on the page) and add any of the available system tiles to your landing page in order to access related list of innovations. Kind regards, Sue

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