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Author's profile photo Michael Piehl

Service Management – Completion Confirmation – Set Screen Templates for Completion Confirmation

This piece of configuration is a very powerful piece when it comes to confirmations.  I personally have always been a big fan of the IW42, particularly when you are dealing with smaller service orders.  Now, IW41 is a much better approach when you are dealing with orders that have many operations or very complicated operations.  The screen templates for completion confirmation configuration gives you the control you need if you choose to use IW42 to perform your confirmations of service orders.  Let’s get into the details.


If you go into SPRO, this is where you can find the configuration.


Now, despite my goals, I haven’t managed to learn much German yet, so I don’t know exactly what these different options say, but each one is a different operation that each user can select as their default.

I’m going to choose the first option for the course of this post.


So… there is a lot of stuff here, so let me break it down for you.

If you look at the header data, you’ll see the following options:


IN essence, what do you want to confirm.  I tend to lean toward #1, but it all depends on your business.  Choose the option that fits your business.

Next, we have 10 different screen areas we can populate.  Now, the thing to notice is that there are a lot of “Not Filled” on the right hand column.  This means that whatever value you enter on the left will stretch across the entire screen.  Here are the different options:


This means that you can have any combination of all of these are available in this single transaction.  Pretty cool in my opinion.

Now, let me pull this all together.  I set my default for IW42 equal to profile 1.  This is what is looks like based on the selections shown above.


If you use the menu:  Extras–> Settings, you will be able to select your own default profile.

If you’re interested in great tips and tricks on SAP service management, variant configuration or production planning, check out my blog at: There is also a link to some SAP Easy Buttons =)

Thanks for reading,

Mike CTO – JaveLLin Solutions, LLC

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