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Author's profile photo Kristen Scheffler

What’s Happening in SAP Product Support – February 2014 edition

In case you missed our first blog in the series, you can catch up here: What’s Happening in SAP Product Support – January 2014 edition.

February is the shortest month of the year, but we packed it full of great educational sessions delivered by some of our finest in SAP Product Support.  If you didn’t get a chance to partake in these sessions, we have added the links to the replays (where applicable).

As always, comments, feedback, and suggestions are welcome!  Please add a comment below or connect with us socially on Twitter @SAPSupportCE and @SAP_gsupport as well as on Facebook.

Let’s begin our February recap!

Enterprise Support Academy Meet the Expert Sessions

Jeff Albion presented a session on LDAP User Authentication in SQL Anywhere 16.  The focus of the session was to showcase and demonstrate how the new LDAP features work in SQL Anywhere 16 as well as how to configure a SQL Anywhere server and MobiLink server to work with LDAP servers.

A replay of the session is available here.

Arvin Chiu presented a session on the SAP Automated Notes Search Tool.  This has become a very popular topic amongst many of our customers, as the Automated Notes Search Tool (or ANST) helps save time in solving issues.  This session focused on how you can use the tool to quickly identify correction notes to fix system errors/bugs.  Definitely a hot topic in SCN as well! What is ANST….and why aren’t you using it?

Replays of ANST sessions are available here.

ASUG Chapter Meetings

Hotlanta Georgia (well it wasn’t so hot in Atlanta at the time of the meeting) is our first stop.

Our own Christopher Vozella joined Gabriel Orthous, Noel Hollis, Kim Seijo, and Jonathan Haun on an amazing panel discussing the important aspects of migrating to SAP BI4.  Looked like it was a packed house from the webcast!


Left to right: Gabriel Orthous, Noel Hollis, Christopher Vozella, Kim Seijo, Jonathan Haun

We head across the states to the Pacific NW chapter meeting which was held in Lynnwood, Washington.

Jonathan Brown, Chirag Vesuvala, and Adam Stone represented SAP Product Support at this event with sessions on Webi Troubleshooting Tips and Getting the Most out of SAP Support.  Our Twitter handle @SAPSupportCE received a lot of positive feedback on their presentations.  We’ve added some of the tweets below.

Great program today. Webi troubleshooting by JB was a great session. We learned a couple tips we’ll implement right away.

Getting a sneak peek at the new SAP support portal. #excited @SAPSupportCE @ASUG365#PNWmeeting < lots of customers involved!

@pvhaak: @pnw_asug thanks to @SAPSupportCEfor sending these great speakers to our chapter

@SAPSupportCE the new SAP Support Portal looks awesome

RT @pvhaak: I want the new support site now please#asug365 @SAPSupportCE

@AdamStoneSAP can certainly help provide great guidance on getting most out of#SAPsupport


Left to right: Chirag Vesuvala, Jonathan Brown, Adam Stone, and Paul Haak


Jonathan Brown presenting on Web Intelligence troubleshooting tips


Chirag Vesuvala and Adam Stone presenting on Getting Most out of Support and providing a sneak peek of the new SAP Support Portal

Plan to attend some of these upcoming sessions in March!

What’s the adage?  In like a lion, out like a lamb?  Well March roars in and out with some great SAP Product Support sessions.  We’ve listed a few of them below for you. 

D-code Shanghai March 13-14 > link to event sessions 

ASUG Webinar: You Spoke, We Listened. Introducing the new SAP Support Portal

March 20th at 12 PM EST

Register at

SAP BI 4.1 Maintenance Demystified Meet the Expert Enterprise Support Academy

March 27th at 3 PM EST

Register at

Additional information can be found here:

ASUG Pittsburgh Chapter Meeting

March 27th at the University of Pittsburgh

Register at

NEW SAP Support Portal available to all customers – still reading?  If you’re interested, drop a comment below!

DON’T FORGET! Follow SAP Product Support on Twitter: @SAPSupportCE and @SAP_gsupport

Like us on Facebook too!

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