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What is SAP Event Management?

SAP Event Management provides visibility on business process to track and trace, monitor, automate exception, provide proactive alert and resolution. It Manages and tracks events across the process efficiently in real time.


What is SAP EM Rapid-deployment Solutions?

SAP Event Management Rapid-deployment solutions provide pre-configured / pre-packaged SAP Best Practices, Templates, Tools, Accelerators, Training Materials and Handbooks to simplify your business processes and helps to implement within weeks.


What’s delivered in SAP Event Management Rapid-deployment Solutions?

  • Order tracking and exception management for a sell-to-order scenario (Mandatory)
  • Order tracking and exception management for a make-to-order scenario (Optional)
  • Order tracking and exception management for a purchase-to-order scenario (Optional)

What is the Business Benefits?

    • Reduces process handling errors
    • Raise exception on time / before
    • Avoid undetected delays and late deliveries
    • No missing DIFOT
    • No costly SLA fines    
    • Identify hidden risks
    • Lesser lead time in Order-to-cash cycle
    • Increased customer satisfaction
    • Meet global customs requirements
    • End to End visibility of order cycle

What Business Process Scope is covered?

SAP EM Business Process Scope.png

Solutions in scope – Order Tracking and Exception Management from Sell-from-Stock (Mandatory):

    • Track and Trace each sales order line item
    • Set and release credit, delivery and billing blocks
    • Track and Trace delivery creation and goods issue events and set unexpected event for short picked qty / changes in qty
    • Track and Trace ocean / land shipment planning, start and end events and raise unexpected event for shipment delay
    • Track and Trace POD, billing document creation and release to accounting document
    • Track and Trace incoming customer payments

Solutions in scope – Order Tracking and Exception Management from Purchase-to-Order (Optional)

    • Track and Trace each sales order line item
    • Track and Trace Purchase order creation and goods receipt
    • Trigger unexpected events for PO change and cancellation
    • Track and Trace delivery creation and goods issue events and set unexpected event for short picked qty / changes in qty
    • Track and Trace ocean / land shipment planning, start and end events and raise unexpected event for shipment delay
    • Track and Trace POD, billing creation and release to accounting
    • Track and Trace incoming customer payments

Solutions in scope – Order Tracking and Exception Management from Make-to-Order (Optional)

    • Track and Trace sales order line item
    • Track and Trace creation, release, start and end of production order process.  Trigger unexpected events for production order change and cancellation.
    • Track and Trace delivery creation and goods issue events and set unexpected event for short picked qty / changes in qty
    • Track and Trace ocean / land shipment planning, start and end events and raise unexpected event for shipment delay
    • Track and Trace POD, billing creation and release to accounting
    • Track and Trace incoming customer payments

Pre-defined Accelerators / Deliverables

    • Project plan documentations – Solution details and summary
    • RDS model setup in sandbox
    • Kick-Off workshop – scoping questionnaire template & business role option
    • SAP SOLMAN Template
    • SAP OSS note assistant
    • Software requirements document for SAP EM and SAP ERP and SAP Best Practices Add-on
    • Implementation content files
    • Pre-configured business process documents and process diagrams
    • Configuration and scenarios documents
    • Test plans and scripts
    • Delivery acceptance forms etc


Achieving Go Live in Four Weeks

    1. Prepare project (1 week)
    2. Kick-Off Workshop presentations (1 week)
    3. Select scoping questionnaire options(1 week)
    4. System landscape setup and Installation(1 week)
    5. Implement optional scenarios (1 week)
    6. Solution activation and confirmation (2 weeks)
    7. Train key users (2 weeks)
    8. Testing of solutions (2 weeks)
    9. Switch to QA and Production (2 weeks)
    10. Performance Testing (1 week)
    11. Prepare End-User Training and get UAT Sign-Off (1 week)

System Requirements

SAP Event Management as an Add-On to SAP ERP:

            SAP EhP6 or EhP7 for SAP ERP 6.0

            SAP Event Management 9.0

            SAP Solution Manager 7.1 (Optional)

System Landscape

SAP EM Add-on option.png

SAP OSS notes help

Order Tracking and Exception Management RDSThis SAP OSS note carries additional information, installation and documentation details of SAP Order Tracking and Exception Management rapid-deployment solution v1.90 – Released on 3rd Mar 2014.

1670483 – RDS SAP EM for order tracking and exception management – This SAP OSS note carries information, installation and documentation details of SAP Order Tracking and Exception Management rapid-deployment solution for SAP EM 7.01 – Released on 26th Oct 2012.

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