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Key to transformation: Individualized training for your unique operations

Education pic.jpgThis past year, I decided to make some changes. I decided that I not only wanted to change my look, but transform it. Looking through fashion magazines and style Web sites got me part-way there. But translating those concepts into clothes that I could pull out of my closet was a different story.

I signed up to work with a fashion stylist and found that my transformation suddenly went into hyperdrive. This woman came into my home and looked through my closet. She interviewed me to get a sense of my personality and what was important to me – both in fashion and in life. Then we went shopping. She not only helped me figure out what to buy, but she showed me how to shop on my own.


Now? I’ve still got some learning to do, but I’m so much more confident that I’m making smart fashion choices. People tell me I look great and … I even enjoy shopping now that I know what I’m doing.

Transformation takes a team

The thing about transformation is that it’s tough to do without some expert help. Sure, we can all make some changes on our own, but big, lasting changes usually require guidance from people who will do three things:

1.    Take the time to get to know what’s important to us

2.    Educate us

3.    Empower us to fly on our own

Standard Bank in Johannesburg, South Africa knows about this three-pronged approach. The company recently wanted to transform its operations to become a leading “new generation” bank. Doing so was going to take a concerted effort to ensure that shareholders company-wide understood the latest banking technology solutions – and how they could best harness them to serve their customers.

Training is more effective when it’s personal

To develop custom technical solution overview courseware that was in alignment with its unique business strategies, Standard Bank turned to the SAP Education organization. Through targeted, on-site training coordinated with Standard Bank’s own IT schedule, shareholders were able to get a functional overview of the company’s new banking and customer relationship management software.

Even better, all training was based on the best practices and predefined core content that comprises the complete portfolio of SAP Education offerings. Bonus: Standard Bank was able to decrease training costs and work disruption by having the training conducted at its own facilities.


Continuous improvement requires attention

Now that internal stakeholders are up to speed, Standard Bank is already preparing for changes and future educational needs. Working with SAP Education, the company plans to define an overall education strategy, as well as conduct training needs analyses to identify additional courseware requirements.

For more insights into the custom training program the SAP Education organization created for Standard Bank, read Standard Bank: Supporting Core Transformation with Technical Overview Courseware from SAP Education.

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