Purpose

This component contains functions for processing receivables-related dispute cases. It supplements the logistics process chain Purchase Order – Delivery – Invoice – Payment in the stage between invoice and payment if there are discrepancies with the customer. In the case of an underpayment, you can create a dispute case in the system. Here you can collect all of the data and information required for processing the case. This is data that already exists in accounting and new data that you enter for a dispute case. You can usually create a dispute case from the transaction where you determine the underpayment. For example,  post processing of an account statement or analysis of overdue open items. When you create the dispute case, the system copies information from the accounting document (for example, disputed amount) into the dispute case automatically.



dispute_error.PNG

Either enter the customer code if already known or use the search criteria. Execute the report and the below screen then appears.


dispute_error.PNG

Double click on the AR open item which is a disputed item to create a dispute case.


dispute_error.PNG

Click on Create Dispute Case  to begin creating a dispute case. The following screen will appear

Give a title to the dispute case

Select reason as applicable

dispute_error.PNG


click on save button now check message will display that Dispute case is created now


Now to check the dispute cases use to t code UDM_DISPUTE


click on 

dispute_error.PNG

the Original AR Amount and total value of dispute cases can be seen here


double click on any of the case Id line item

dispute_error.PNGdispute_error.PNG




Note :

When you create a dispute case, the system enters the value of the disputed line items in the field Original Disputed Amount. The currency of these items determines the currency of the dispute case. The original disputed amount is subsequently only reduced by the relevant amount The Disputed Amount is the remaining open amount of a dispute case. When you create the dispute case, the disputed amount is the same as the original disputed amount. At any time, it contains the current total of the disputed items. Refer the screen below where the amount pending is shown as disputed. It will show under disputed till the time it is either collected or written-off.

To report this post you need to login first.

2 Comments

You must be Logged on to comment or reply to a post.

Leave a Reply