As a proactive effort by SAP support to our Agentry mobile developers and users, we would like to announce a fix against the Agentry signature capture control wherein the Windows client is truncating the signature when it is submitting the signature to the back-end (In SAP, IBM or others).
If you are one of these developers, customers or users who uses signature capture control for Windows in your Agentry mobile application this message is for you.
Do you see the following when you transmit the signature in the back-end? This issue may be intermittent as different strokes of signature may or may not be successful during capture but happens in a Windows Agentry client (Win32).
Details: The symptoms, cause and resolution is documented in our SAP KBA note # 1981975 – Truncating signatures in the Agentry Client (You may need to access the document using your SAP login S number).
- Use the released Hot Patch for the Agentry client on 2/17/2014 (version 220.127.116.11)
- This release may be specially requested from SAP Support if not available in the Service Market Place to download (Open ticket under MOB-SYC component)
- This fix will also be merged in the next Agentry 6.0.40 release (Planned for end of March 2014 – may change based on other criteria)
- If you are seeing this issue, you need a minimum of Agentry 18.104.22.168 version and the timestamp of the Agentry version should be February 17, 2014 or later
Hope this information helps.
AGS Senior Product Support Engineer