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Author's profile photo Kevin Wilson

Is an integrated business process worth the pain?

So who can relate to the poor fellow below….


I have encountered many such users that just want to take care of their particular task and get on with their day. As long as it’s quick and painless for them they don’t really care about up-stream or down-stream impacts, for the most part, that is. Of course there are always exceptions…

When it comes to working with an integrated business suite you sometimes have to take a little more time to conduct your day to day business. This is not to make your life complicated but rather to simplify the process as a whole. i.e. Other people in the process benefit greatly from the additional effort that you just put in. As an example, I am driving an EDI project at a client right now where they are receiving an 855 Purchase Order acknowledgment from their suppliers. These sometimes error out to workflow but the client doesn’t see the need to rush to ensure they are posted. Well these 855 messages contain date changes, price changes, quantity changes and possibly material substitutions… If you don’t post those against the PO before receiving the goods or the invoice they won’t match! We could also miss customer expectations because of a delayed delivery date that we “weren’t aware of”. By not taking the time to post the PO confirmation we could affect the customer, the warehouse receiving group and accounts payable.

Last year it took a meeting of 10 people and about 20 man hours to “discuss” 1 PO confirmation that went wrong that held a price change… What is the cost of having to do that each time there is an error?

I was wondering if anyone else out there has a similar story where a little up-front effort could have saved a larger downstream cleanup effort…

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