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Desktop Connection with iCRM is now generally available

Imaging your Sales Force can fulfil their job using well known native tools
to administer own contacts, share information and collaborate with their teams.
Combine the power of SAP CRM with the familarity of Microsoft Outlook.

SAP’s Desktop Connection is the tool which helps you achieving this goal. Now it moved out of restricted Ramp-Up and is available to all customers.

The current version 2.0 (generally available February 14th, 2014) covers synchronization of accounts, contacts and appointments between MS Outlook and SAP CRM. Collaborating and information sharing is just one click away using native MS Outlook look and feel, ensuring everyone is working with the most up to date information.

Desktop Connection tailored your needs and was designed with flexibility and ease of use in mind. With the CRM server customization package you can not only define what gets synchronized but also extend the synchronized objects with your own fields, or even define your own objects to be synchronized.

Get started now, extend in the future. Together with invisibleCRM® we are already working on the next releases. Our professional edition, available in Q2 2014, will additionally synchronize e-mails and personal tasks. The enterprise edition, available later this year, will offer even more synchronized objects such as leads and opportunities, as well as a number of other improvements.

Further information can be found here.

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  • Hello Alexander

    Thanks for sharing the info.

    Was wondering How is it different from Groupware integration of outlook with CRM.



    • Hi Naresh,

      we completely rebuilt the solution, leveraging state of the art architecture and technologies. E.g. the communication is now switched to web services, the UI is done as native Outlook AddIn, the solution is highly customizable, a.s.o.

      To get a good impression you can have a look at the roll out PPT. I put it on the Wiki section together with a couple of other information.

      Collaterals - CRM - SCN Wiki

      Kindly let me know if you have further questions.



  • Which SCN space are you monitoring for feedback comments on the solution?  I have specific issues with SP01 that I would like to ask, but not sure if there are product management for this solution looking at the SCN CRM Space.

    Thank you,


    • Hi Johannes,

      currently we work with a TAG (desktop_connection) in the CRM space. It is intended to go for a own dedicated space if the community has grown.

      For dedicated questions you can also reach out to me directly.