Simple Business Questions Are Not That Simple – Part 1
Author: Yannick Cras, Chief Development Architect, Real-Time Intelligent Enterprise, Advanced Development, SAP Labs Paris
…Answering the right question is another.
Yet, there’s more to it. You want to make sure that what people are asking from the system is actually what they meant to ask for. And it’s not as easy as it seems, because not all business users – far from it – have taken math as a major. Most people just don’t reason like us developers. The subtleties of even the simplest business questions are not obvious to them. This is why, in BI, we need to learn to talk with our inner Liberal Arts major.
In the second part of this column, we’ll review a few of the typical issues that people may encounter when interacting with BI tools: each of them is a usability or design challenge which our solutions have to tackle.