Alerts in RZ20

The CCMS Alert Monitoring Infrastructure consists of three parts:

• Data Collection
• Data Storage
• Data Reporting/Administration

SAP provides an expert tool, the CCMS Alert Monitoring transaction RZ20 as a display transaction to report the monitoring structures
and monitoring data which are stored in the monitoring segments. Alternatively,you can use the Solution Manager to display the monitoring data in a
business-oriented context. If the system identifies a problem an alert will be created.

  In general if you complete an alert manual it means that the user thinks that the problem is solved and because of this the alert can be
completed. If the problem is really solved than with the next run of the data supplier no new alert (YELLOW or RED) will be created but if
the actual problem is not solved a new alert will be created. Now it depends on how you did setup your 3-rd Party monitoring system because
if this system does read all the ACTIVE alerts every 5 minutes than it means that after 5 minutes also the actual status of the alerts also
will be reported in the 3-rd Party monitoring system and in this way you can only use SAP CCMS to manage the alerts.

A GREEN alert means that the data supplier reports that the problem is solved (not the user).

-Working with All-Clears (Green Alerts)

http://help.sap.com/saphelp_nw04/helpdata/en/b2/dfee407552742ae10000000a155106/content.htm

Recommended notes:

414029 –  RZ20: Automatic reorganization of alerts

1055793 – Gray alerts with “(..::)” in SolMan Solution Monitoring

543414 –  RZ20: Alerts stay in status ACTION_REQUIRED

1703934 – Green alerts after monitoring pause

746193 –  RZ20: Generating all-clears (“green alerts”)
382769 –  RZ20: Error messages do not generate any Alerts
1462715 – Old alerts are not visible after switching to summer time

GREEN alerts can note used for the node “Shortdumps” because a GREEN  alert is only created after the status of the node is YELLOW or

RED and after this a new message is sent with the rating GREEN and this will create the GREEN alert. For the “Shortdumps” node this will never

happen because only message with YELLOW or RED rating will be sent to this node.

For example you can use it for the OS_Collector State monitoring node becuase when SAPOSCOL id dowm a RED message will be sent and a RED
alert will be created and as soon as SAPOSOL runs again a GREEN message will be send (SAPOSCOL is running) and a GREEN alert will be created.

[…]

RZ20

Operating System
       probud2_BCS_02
           Filesystems
           CPU
           Memory
           Paging
           Swap_Space
           OS_Collector
>>>>       State    The OS collector (saposcol) is running, Green…
[…]