Can you imagine a new way to get support from SAP, without the need to search for notes in SMP or opening an incident because you can’t find a code correction for a specific error?
With this opened question we started our presentation on “Automated Note Search Tool” (ANST) during the ASUG Ontario Chapter last November. The reaction from the audience was “It sounds great!!”, and it really IS great.
As you may know, ANST is new approach to help out customer searching for notes and also for troubleshooting and root-cause analysis for of any SAP related issue within ABAP environments.
The fact you don’t have to identify keywords to do the search in SMP or double-check if you can or can’t implement a note, makes ANST a very powerful tool for our customers, saving them time and eliminating re-work.
If it won’t be enough, customer does not have to wait for an SAP Engineer to review and provide feedback about a known bug. Check out the following diagram for the complete work flow revolutionized by ANST:
The tool was not only for note searches but also about customer code and customizing tables and how following this simple process makes the difference, saving time and efforts they would have otherwise have to spend in an incident/message.
It was an amazing experience to get in touch with our customers and show them life demos where they can validate how this tool works and how their work (and life) can be easier. If you want to learn more about ANST please take a look at the following videos ANST @CRM and ANST @ECC.