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Author's profile photo Former Member

How to install SAP Passport single sign-on certificate in Windows 8.1 (IE11)

Short time ago I was faced with the issue to transfer my SAP Client Passport certifcates from a Windows 7 installation to Windows 8.1.

After processing the Signle Sign-On Wizard in the SAP Support Portal (in IE11) I received always errors about my active X settings in Internet Explorer.

So after a long time of trying to change my activeX settings i tried to use the IE Developer Tools and found a way to install my passport certificates into Windows 8.1 with Internet Explorer 11.

  1. To open the IE Developer Tools press F12
  2. On left side change to the options “Emulation
  3. Change the “Documents modus” to 5
  4. Change the “Browser Agent” to “Internet Explorer 7”

/wp-content/uploads/2014/01/1_362758.png

(Sorry for the german screenshot)

After reconnecting to http://service.sap.com including the changed browser settings the import Wizard of Windows 8.1 works fine.

Don’t forget to reset your emulation Settings!

For the new Support Portal you may have to select Document modus ‘7’. (Thanks to Fabian Krüger!)

Christian

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      Author's profile photo Alexey Zimin
      Alexey Zimin

      Thanks for Idea! I just switch to compatibility mode - and this was enough

      Regards Alexey

      Author's profile photo Former Member
      Former Member
      Blog Post Author

      Strange! On my laptop to switch to the compatibility mode doesn't work.

      Christian

      Author's profile photo S Sriram
      S Sriram

      Hi Hiller

      Thanks for your information

      Is this same steps for Windows 7 with IE11 ? could you tell us about any changes?

      Regards

      Sriram

      Author's profile photo Former Member
      Former Member
      Blog Post Author

      Dear Sriram,

      i'm not able to test it on Windows7. But i think with IE11 on Windows 7 it will work in the same way.

      Regards,

      Christian

      Author's profile photo S Sriram
      S Sriram

      Hi Chrishtian

      No man, its not working. its show the error message as mention screen shot

      Capture.JPG

      "the Execution of the ActiveX control could not perform correctly" i am already enable the Active X controller but same message, Could you guide me how to resolve the passport issue

      Thanks & Regards

      Sriram

      Author's profile photo Former Member
      Former Member
      Blog Post Author

      Hi Siram,

      sorry, i have no experience with Windows 7 with IE11.

      Regards,

      Christian

      Author's profile photo S Sriram
      S Sriram

      Hi

      Thanks for your support . its working in windows 7 64bit OS. not on 32 bit with IE 11

      Regards

      Sriram

      Author's profile photo Dimitar Georgiev
      Dimitar Georgiev

      The trick from Christian works on Windows 7 (x64) and IE 11. I had this issue and it helped. Please note you must set the user agent string to IE 7 or it will not work. I tried IE 8 and the crappy IE froze. Here is an English screenshot.2014-02-19 12-26-42 AM.jpg

      Thank you Christian!

      Author's profile photo Former Member
      Former Member

      Hi Christian,

      Thank you very much. It worked for me 🙂

      Regards

      Sudhir Sadhu

      Author's profile photo M. Rabe
      M. Rabe

      Thanks. Worked for me!

      Author's profile photo Mike Roach
      Mike Roach

      Quite strange that the team expects everyone to be on IE7.   Does SAP expect everyone to use work-arounds like this?

      Author's profile photo Chia-Wei Hsu
      Chia-Wei Hsu

      Swiching to compatibility mode in IE 11 doesn't work for me (Windows 7 64bit), so I uninstalled IE11 and back to IE10, then it works.

      You may install IE 11 again after importing the SSO certificate if you want.

      Author's profile photo Former Member
      Former Member

      Worked wonderful!

      Thx a lot!

      Author's profile photo Fabian Krüger
      Fabian Krüger

      Had to go with Document Mode 7 and IE7, then it worked. With Document Mode 5 IE is not able to display the new website (support portal)...

      Author's profile photo Former Member
      Former Member
      Blog Post Author

      Ok thanks for the additional info.

      Christian

      Author's profile photo Former Member
      Former Member

      Hello,

      I found a very simple solution. Just use Google Chrome to get and install the certificate. Chrome uses the IE certificate storage. After successfully adding the certificate to Chrome, you also can use it with IE.

      Regards,

      Alex

      Author's profile photo Former Member
      Former Member
      Blog Post Author

      Yes you are right, that's also a good solution.

      Christian

      Author's profile photo Former Member
      Former Member

      Excellent tip.  In my specific case, I have a Windows 10/IE 11 combination.  I had to leave the "Document mode" with the "11 (Default)" value, but changed the "User agent string" to "Internet Explorer 7":

      Capture.JPG

      With this setting I was able to install the SAP Passport certificate.

      Thank you and best regards,

      Daniel Leal

      Author's profile photo Andreas Hutzler
      Andreas Hutzler

      Thanks a lot!!! It worked fine with my IE11 and Document Modus 5 / User Agent 7

      Author's profile photo Murtuza Ali Mohammed
      Murtuza Ali Mohammed

      This approach works perfectly fine on Windows 10 IE 11 - Thank you .

      FYI- Enabling activex or compatibility mode did not help on windows 10 IE11.

      Author's profile photo Former Member
      Former Member

      Thanks a lot!! It works!!