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Author's profile photo Michael Piehl

Service Management – Object Information

I have to admit, this section actually had me confused at first.  I understood the purpose of this piece of configuration for notifications, but I never realized it had anything to do with service orders.  Upon further inspection, I found that only a small part of this configuration applies to a service order, it is the info system section.  Now, take a look at how to set the object information for the service order.


Here’s where the configuration resides in SPRO.  First we’ll tackle the Define Object Information Keys


select the SM, or you have the option to create your own.


Now, there are a lot fields on this screen, but since we’re talking about service orders, the only section that applies is the Info. system – time frame and threshold values.

The last 2 fields in this section apply to the service orders.  Keep in mind, this applies only if you use the PMIS (plant maintenance information system). 
the orders created and Compl.orders fields allow you to set the number of each that needs to happen before the analysis happens.


Once everything is set, move to Assign Object Information Keys to Order Types.

Notice, you can’t control this by plant, only Order Type.

We’ll cover the object in more detail when we drill into the notification configuration.  For now, this is what you need to know.

If you’re interested in great tips and tricks on SAP service management, variant configuration or production planning, check out my blog at:

There is also a link to some SAP Easy Buttons =)

Thanks for reading,


CTO – JaveLLin Solutions, LLC

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