Just wanted to share my recent experience in resolving an issue faced by one of our users.
Client unable to see the scroll bars in the Interactive Demand Planning Screen. The user was able to see scroll bars when logged in on another computer. However when I logged in the user’s computer, I wasn’t able to see them.
These were the troubleshooting steps performed:
1. Upgraded the display drivers, Microsoft office, Adobe etc.
2. Applied the latest patches to the SAP GUI.
3. Uninstalled and re installed the SAP GUI.
4. Adjusted the screen resolution.
The above did not help resolve the issue. I figured out that the user had changed the fixed width font from 11 (default) to a higher font. So I changed it back to the recommended size, closed all the existing SAP screens and the log on pad and restarted the computer. The issue is fixed. User now has scroll bars as usual.
The settings can be changed here:
Thanks and Regards,