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Author's profile photo Kristen Scheffler

What is ANST….and why aren’t you using it?

ANST – also known as the Automated Notes Search Tool, is a powerful application that searches SAP notes for a specific problem based on the issue in your system.

The tool is available if you have upgraded your system to one of the following SAP basis support packages (see Knowledge Base Article 1818192):

Software Component Release Package name

  ________________________________________________________________________

SAP Basis component

SAP_BASIS 700 SAPKB70028

SAP_BASIS 701 SAPKB70113

SAP_BASIS 702 SAPKB70213

SAP_BASIS 731 SAPKB73106

The transaction to start the tool is named ANST_SEARCH_TOOL.

NEW! By following the instructions in note 1915529, you can utilize the shorter transaction ANST.  The functionality is exactly the same as ANST_SEARCH_TOOL, but the shorter transaction name makes it more convenient.

We have been sharing the news about this great tool through multiple channels.

SCN Blogs

Our Newest blog shows how ANST can help you solve billing problems.  A special thanks to Tobias Reiner Dolgener for sharing.

http://scn.sap.com/community/erp/sd/billing/blog/2013/12/06/the-power-of-tools–how-anst-can-help-you-to-solve-problems-yourself

Have an idea for new features or functionalities? Drop a comment in the following blog!

http://scn.sap.com/community/software-support-and-maintenance/blog/2013/09/10/the-future-of-sap-automated-note-search-tool

Demos/Training

We have a training system set up for you to learn how to use the tool. 

Access with S-user ID here

Videos

Here’s an ECC example, where a note to solve a problem is found in less than 2 minutes

User Groups/Events

Most recently, we have been presenting to various global user groups to help spread the word about the Automated Notes Search Tool.

Here are just some of the locations that we have presented. (Photos added if available)

Christoph Haberl presented ANST to DSAG Vienna.

Arvin Chiu presented at  the ASUG British Columbia chapter meeting

ANST arvin.png

Miguel Alfaro  and Lloyd Goveia presented at the ASUG Ontario chapter meeting.

ANSTmiguelandlloyd.png

Mark Richardson blogged about it on SCN.  Thanks Mark!

Felipe Fonseca and Tomas Black presented at the Grand Opening event in Sao Leopaldo, Brazil

ANSTfelipetomas.png

Carlos Martinez Escribano  presented to the AUSAPE (Spain SAP User Group)

Preetpal Singh presented at SAP TechEd in Bangalore. 

Enterprise Support Academy

For those of you interested in a more personal approach, we have Meet the Expert sessions on the Automated Notes Search Tool scheduled through the SAP Enterprise Support Academy.  You can register for a session (s-user ID login required) here

Upon entering the site, type in Automated in the search box and you will find the session information.

ANST ESA.png

Here is the current schedule:

 
22.01.2014 16:00 – 17:00 CET (CET) EMEA English


22.01.2014 10:00 – 11:00 CET (CET) EMEA German   

Select the one that’s best for you and register to learn more.  These Meet the Expert sessions are all recorded, so if you can’t make the date, look in the replay library!

ANST MTE.png

Social Media

SAP Product Support is on Twitter and Facebook! 

Stay connected with us via our 2 Twitter channels:

http://twitter.com/SAPSupportCE and http://twitter.com/SAP_Gsupport

Like us on Facebook at http://facebook.com/sapproductsupport

Customers Spreading the Word

Nicolas Busson  started using the tool and has been kind enough to share his thoughts on it with the community on SCN.  Thanks Nicolas!

In the Business Trends 2013 wrap up, Somnath Manna  shares how the ANST is a hidden gem for any SAP functional consultant.  Very true!

Recap

There is a plethora of information available to help you start using the Automated Notes Search Tool, and SAP Product Support has experts that can help you along the way. 

Are you using ANST? Add a comment below and tell us about your experience with it.

If not, what’s stopping you?  We want to know!

Assigned Tags

      42 Comments
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      Author's profile photo Former Member
      Former Member

      Hi Kristen

       

      Loved it. Thanks a lot for the extra bit of knowledge which makes life easier. The video was real simple too.

       

      Thanks

      Sowmya

      Author's profile photo Tobias Reiner Dolgener
      Tobias Reiner Dolgener

      Thanks Kristen, nice overview with useful links!

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano

      Thank you Kristen for this summary, 2013 has been the year of ANST taking off but during 2014 ANST usage will be generalized. Unfortunately there are still many SAP experts that do not use ANST because they don't even know it exists and it's free. due e.g to language barriers as most of the documentation is generated in English.

       

      SAP Note 1818192 has been translated to Japanese and German.

       

      Also our Owen Liu SAP colleague from China provides a translation to Chinese language. Thank you Mr Liu!

       

      http://scn.sap.com/docs/DOC-50401

       

      All the best,

      Carlos.

      Author's profile photo Thomas Zloch
      Thomas Zloch

      I'm not using it, because...none of my current clients boxes is on the required package level yet

       

      Looking forward to trying it in the near future.

      Thomas

      Author's profile photo Raymond Giuseppi
      Raymond Giuseppi

      +1

      Author's profile photo Antonio Vaz
      Antonio Vaz

      Same as Thomas

       

      Nice post Kristen!

      Author's profile photo Former Member
      Former Member

      Same as Thomas and Antonio, but should be upgrading this year and learning to use this excellent tool. Thanks for the information.

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano

      Ivan Femia has written a new blog, including a video:

       

      http://scn.sap.com/community/abap/blog/2014/01/10/automated-note-search-tool-anst--quick-and-easy-how-to

       

      It's so nice to see examples on how ANST helps solving issues on different SAP modules. This time in the Basis area.

      Regards,

      Carlos.

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano

      More ANST examples!!!, courtesy of our SAP colleagues Miguel Alfaro and Lloyd Goveia

       

      CRM Example:

      http://www.youtube.com/watch?v=4o7NclKppzA

       

      ECC Example (This time, a customer code issue is shown):

      http://www.youtube.com/watch?v=XKsolA8oIus

       

      The examples are published in the new blog:

       

      http://scn.sap.com/community/crm/blog/2014/01/17/anst-a-new-tool-to-help-customers-help-themselves

       

      Thank you guys!

       

      Antonio de Ancos offers his vision in this article written in Spanish:

       

      http://aancos.com/tag/automated-note-search-tool/

       

      and so do the people of provide hcm:

       

      http://www.providehcm.es/sap-hacia-la-actualizacion-automatica-del-sistema/

       

      and David Rueda:

       

      Código de Retorno: ANST - Automated Note Search Tool

       

      All of them in Spanish. Thank you too ūüôā

       

      This one is written in English and shows more interesting examples:

       

      ANST – ( SAP ) Automated Note Search Tool | omzcorner

      Author's profile photo J√ľrgen L
      J√ľrgen L

      tja..same with me, we do not have the required package level (we always wait until it is completely tested in India )

       

      But I added a blog in our companies internal social network today and hope that this increases the pressure

      Author's profile photo Roger Beach
      Roger Beach

      Can this be used for Web Dynpro Applications that require a configuration?

       

      We have an FPM based application that uses a particular Web Dynpro Component, which has it's own configuration and application.

       

      If I select Web Dynpro Application and put the name of the application configuration, it simply doesn't know where to begin.

       

      If I put the name of the component it attempts to start but then errors out as it doesn't know what configuration to use.

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano

      Hi Roger,

      It's currently a limitation but please create an sap incident in component BC-UPG-NA, so that an improvement on the existing functionality can be assessed.(prority low)

      Regards,

      Carlos.

      Author's profile photo Roger Beach
      Roger Beach

      Carlos,

       

      I have opened the incident and will update this thread appropriately.

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano

      Dear Roger,

      The following note delivers the improvement requested by you:

       

      1976578 - ANST: Enabling the tool for tracing WD Application Configurations

       

      Regards,

      Carlo.s

      Author's profile photo Former Member
      Former Member

      Is ANST currently down?. I have been trying to use it for some weeks with no luck.

      The RFC function that search notes is connecting properly, but SAP side is not returning anything and the function hangs...

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano

      Dear David,

      I'm really sorry... but you are right...

      The RFC that searches the notes is not retirning any notes. Unfortunately this RFC is not under the ANST development team responsibility but ANST is the main affected application by this break down. I hope ANST search notes service will be up as soon as possible.

      Regards,

      Carlos.

      Author's profile photo Former Member
      Former Member

      Ok, thanks for the info Carlos.

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano

      Dear David,

      The Note search service should be up again. Please check it and give us your feedback.

      Cheers,

      Carlos.

      Author's profile photo Former Member
      Former Member

      Hi Carlos:

      Yes the ANST is working again.

      I think it is slower searching notes that the last time it worked, but anyway it is working now. Thanks!.

      Author's profile photo Lukas Weigelt
      Lukas Weigelt

      Concerning the Customer Code Search-Option: Will Explicit Enhancements in form of OO-Redifinitions, for example Classes or WebDynpro Components and Implicit Enhancements be taken into account too in a later release? This is what I'm missing most in this tool aside from the WDYN CC/AC-Option (which is already fixed with note 1976578) now.

       

      Aside from that, it's a really nice and easy to handle complementary search approach!

       

      Cheers, Lukas

      Author's profile photo Former Member
      Former Member

      Hi Lukas,

       

      We have tried to implement the feature which you have requested for. This does not cover the webdynpro component part but will be useful for you. Note number is: 2057389.

       

      Do let us know your feedback, may be then we can improve further.

       

      Cheers,

      Manoj

      Author's profile photo Lukas Weigelt
      Lukas Weigelt

      Hi Manoj,

       

      cool! I'll try this in the next week (we have an upgrade cycle on monday so I can't try it right away) and give you feedback here.

       

      Cheers, Lukas

      Author's profile photo Lukas Weigelt
      Lukas Weigelt

      Hi Manoj,

       

      our upgrade cycle in DEV is finally completed and I found some time to implement note 2057389. Including enhancement spots from SE18 is a very nice supplement, thank you for this! I really hope you will take explicit (OO-wise, i.e. Redefinitions and Delegations) and implicit enhancements into account in future upgrades too, since the enhancement framework supersedes old modification approaches more and more.

       

      To be more precise, what I would like to have, is, for example when opening/tracing WDA Applications like FITE_REQUEST, that ANST would tell me which WDYN-Components I enhanced. In my case, those would be (amongst others) R3TR ENHO Z_FITE_VC_GENERAL_DATA, R3TR ENHO Z_FITE_VC_ITINERARY, R3TR ENHO Z_FITE_VC_MILEAGE. . . .

       

      If you make that happen, that would be the icing on the cake ūüėÄ

       

      Cheers, Lukas

      Author's profile photo Former Member
      Former Member

      Hi Lukas,

       

      Great to hear your feedback. We would definitely like to improve and even better when the ideas come from our customers directly. Will it be possible to have direct communication/call so as to understand the requirement better?

       

      Cheers,

      Manoj

      Author's profile photo Lukas Weigelt
      Lukas Weigelt

      Hi Manoj,

       

      if it helps you, of course I'll be at your disposal for a direct communication

      It would be best if you follow me and I follow you so we can share contact details via direct message (I don't want to post my contact details publicly).

       

      Cheers, Lukas

      Author's profile photo Edo von Glan
      Edo von Glan

      Hi Manoj,

      I also just "discovered" this great tool, and would like it to report additionally all kinds of enhancements. At the moment, it seems it only reports new (enhancement framework) BAdIs, not implicit or explicit (non-BAdI) enhancements.
      Should I open an SAP ticket so you can work on this?

      Best regards,
      Edo

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano

      Hi Edo,

      Apply the following note:

      2408785 - ANST- Detection of Implicit and Explicit enhancement as customer code

      and ANST will be able to detect implicit or explicit (non-BAdI) enhancements.

      Thank you for your suggestion.

      Carlos.

       

      Author's profile photo chinnaiya pandian
      chinnaiya pandian

      Hi Carlos Martinez Escribano,

      I am trying to use ANST for Web Dynpro Application/ WD Application Configuration, I have enables the trace and click on start recording. After clicking on several buttons in Webdynpro screen then clicked on stop recording button. The system giving popup message tracing is canceled by the user.  but nothing has been getting saved in the trace.

      We are in below version. Please suggest if there any notes already available to fix this trace issue.

       

      SAP_BASIS          740         0016       SAPKB74016       SAP Basis Component

      SAP_ABA             740         0016       SAPKA74016       Cross-Application Component

       

      Screenshots of the steps that I performed.

      Note: Testing performed by the user who has SAP ALL role, so no authorization issue.

       

      Trying to perform analysis on PO error

      Starting ANST with the WDA configuration option

      Clicked on Check button in PO

      After stopping the tracing getting the below message

      After click on the GREEN TICK, it does not show the trace and also verified in open trace option but nothing there

      Really appreciate your help on this. Thanks

       

      Author's profile photo Jelena Perfiljeva
      Jelena Perfiljeva

      Took me over a year to finally get a chance (and possibility) to use it. This is definitely helpful, very surprised SAP didn't even try to charge extra for it. Miracles do happen!

      Author's profile photo Former Member
      Former Member

      Hi Jelena,

       

      Yes this is definitely free of cost. An effort such that helps our customers to resolve issues on their own. We also use this as a debugging tool. Really helpful.

       

      Please share your feedback on this. Your suggestions are always welcome to help us improve.

       

      Cheers,

      Manoj

      Author's profile photo Former Member
      Former Member

      HI Experts,

       

      is there any possibilities to restrict the usage of ANST tool in SAP landscape only to basis consultants.?

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano

      Hi Aravind.

      ANST checks authorizations to transaction SNOTE.

      Regards,

      Carlos.

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano

      Tired of demos in the HCM area?

      Brought by our own MM SAP Support colleagues; More examples as to how ANST is useful in the MM area.

       

       

      2245466 - ANST example in Purchasing

      Author's profile photo ASA Basis Team HP
      ASA Basis Team HP

      Hi All,

      can we ANST tool in Solution Manager if possible ?

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano

      Hi ASA,

      I think so... why not?

      Carlos.

      Author's profile photo Jyoti Chalikar
      Jyoti Chalikar

      Hi Kristen,

       

      What if the transaction itself dumps?

      This cannot be traced by ANST...

      Is there any other means that I can trace this?

       

      Regards,

      Jyoti

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano

      Hi Jyoti,

      If ANST dumps, you cannot use it. In that case search for notes with search terms ANST + dump and if there are no notes, report an incident to SAP. Component for either note search and incident must be BC-UPG-NA.

      Alternatively, ST22 offers a note search button:

      https://blogs.sap.com/2014/12/05/searching-for-sap-correction-notes-from-transaction-st22/

      Regards,

      Carlos.

       

      Author's profile photo Prashant Kamat
      Prashant Kamat

      Hello Carlos,

      I was trying to use the ANST tool. I get different results for different searches. For example ANST has created a trace with a class and method and there are no notes for when you select only the class, there are no notes when you select only the method, but when you select both the class and method together, it gives out notes which are not even relevant to the application area I have selected. The RFC FM /SPN/RFA_BB_API_SEARCH. Have created a message with SAP but haven't heard from them on this. Is there you can do something to help me?

       

      Regards

      Prashant Kamat

      Author's profile photo Carlos Martinez Escribano
      Carlos Martinez Escribano

      Hi Prashant,

      We are doing improvements to ANST as we are aware that lately note search based on objects has had some issues.

      It's important to have note 2469123 - ANST: Remove identification of irrelevant SAP Notes implemented in your system

      The rest of the fixes are progressively coming and are made directly in our note repository so to get the fixes you won't need to update your system. Next transport will be next Thursday and hope things will get much better thereafter.

      Regards,

      Carlos.

      Author's profile photo Maria Jo√£o Paulo Rocha
      Maria Jo√£o Paulo Rocha

      Hi,

      Very nice blog. Thank you. Would be nice to use it...:)

      Note 1909768 - checked

      Note 1818182 - checked

      Note 2444586 - checked

      We are on Netweaver 7.0 without enhancements; SAP APPL/EA HR and EA_APPL on EHP3.

      New RFC connection SAPSNOTE created.

       

      TC ANST gives this error:' Search service temporary not available' on /SPN/RFP_CX_OPEN_API.

      cal function  /SPN/RFA_BB_API_SEARCH on form  explicit_search (LSEARCH_SRVCF01) returns sy-subrc = 0, but internal table  l_t_log retuns ' Search service temporary not available'.

      Can you please help?

      Thanks.

      Regards,

      Maria Jo√£o Rocha

       

       

       

      Author's profile photo Maria Jo√£o Paulo Rocha
      Maria Jo√£o Paulo Rocha

      Hi,

      Solved with the change on the user to OSS_SNOTE in RCF connection SAPSNOTE.

       

      Thanks.

      Regards.

      Maria Jo√£o Rocha

       

      Author's profile photo Tam√°s Holics
      Tam√°s Holics

      Great article. I have mentioned this in by post where I talk about SAP features for automated SAP note search: https://www.linkedin.com/pulse/automated-sap-note-search-quicker-incident-resolution-tamás-holics/