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Author's profile photo Javed Chowdhary

Resolve SAP BO – Live Office Timeout Issue


Live Office is one of the connectivity techniques for SAP Dashboards(Xcelsius) with your data.Many times when we use a large number of Live Office Connections in our Dashboard then refreshing all the objects in it give us Time Out error.This can be resolved.

Versions of Software Used:

SAP BO Dashboards 4.0 – Version , Build – 14,0,6,1036

SAP Live Office XI 4.0 – Version, Build – 738


1. Administrator access or appropriate permissions to access the Registry.

2. Perform this operation on the system where SAP Dashboards has been installed and from where user will preview or export the Dashboard.

Steps to resolve the issue:

Enter to Registry Editor by typing regedit in run prompt.


Follow the below path :

HKEY_CURRENT_USER\Software\SAP BusinessObjects\Suite XI 4.0\Live Office\ENTERPRISE






Once you reach the desired path , check for dword named: DefaultTimeOut .

If its there then edit its value else create a new dword name DefaultTimeOut.



Create new dword by right click>> New>>Dword Value


Edit the Decimal value with the number of seconds you want for eg. below value is 3000 secs means 50 Mins.


Click ok and close the window.

Close your Dashboard and restart and try the Refresh All Objects now .



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      Author's profile photo seshu P
      seshu P

      Helpful INFO , Thanks For sharing.

      Author's profile photo Amit Anant Kulkarni
      Amit Anant Kulkarni

      Very Informative. are you talking about refreshing the objects or firing live office connection in xcelsius

      Author's profile photo Javed Chowdhary
      Javed Chowdhary
      Blog Post Author

      Hi Amit,

      This is regarding the refreshing of LO objects used in Dashboards(Xcelsius).

      Author's profile photo Former Member
      Former Member

      Very good

      Author's profile photo Former Member
      Former Member

      Nice document Javed

      Author's profile photo Suman Thangadurai
      Suman Thangadurai

      Thanks for the info, Bro!!!

      Author's profile photo Salim Shaikh
      Salim Shaikh

      Thanks! this definitely helps with large reports opening in LO.

      Default 600 sec (10 min) was not enough for our report where it takes couple of minutes for just Prompts to come up

      Author's profile photo Frikkie Nagel
      Frikkie Nagel


      But this is only for \the logged in user

      The global Live Office timeout should be set in the following location in the registry

      HKEY_LOCAL_MACHINE\SOFTWARE\SAP BusinessObjects\Suite XI 4.0\Live Office\ENTERPRISE