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Author's profile photo Ricardo Cavedini

Note to supplier is not appearing in shopping cart header – SRM 7.01

I have been seeing some users facing this issue, for this reason I am writting this blog.

When creating a shopping cart as operational purchaser (role /SAPSRM/OP_PURCHASER), where shop one screen is available, end user is able to see the “Note to supplier” label, but text box is not displayed.

As of SRM 7.01, it is required to activate business function SRM_CONT_IMPR_1.

This business function will make available switch SRM_701_KEYBOARD_NAVIGATION, that after activated will make “Note to supplier” text box visible to end user in shop one screen.

Following SAP Help link provides more information about switch SRM_701_KEYBOARD_NAVIGATION:

SRM, Continuous Innovations – SAP Documentation

KBA 1955560 explains the details of this customizing.

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      Author's profile photo Venkat Rao Annam
      Venkat Rao Annam

      Hi Ricardo,

      I followed the above steps to enable the "Note to Supplier" text field on SC. Now we can see the text box but when we enter any text and click on "Order" or "Check" or "Save", the text is getting cleared from the text box.

      Does anyone reported this behavior? please let me know if you have any pointers.

      Thank you


      Author's profile photo Ricardo Cavedini
      Ricardo Cavedini
      Blog Post Author


      I have seen some issues being solved with following notes, but they are old ones. Not sure what is your SRM_SEVER version/support package:



      Author's profile photo Venkat Rao Annam
      Venkat Rao Annam

      Hi Ricardo,

      Thanks for your reply. we are on SRM 713 SP02, looks like above notes are not applicable to us. I will do further analysis and might create a service request if i don't find a solution.

      Thank you and Have a great work week.