How to effectively address IT Business Challenges using the Enterprise Support Portfolio

Driving Directions for Blog.jpg    

Enterprise Support Value Maps provide a focused, structured path to address common IT Business Challenges.  Value Maps allow customers to consume the Enterprise Support portfolio in a logical progression with clear beginning and end points.  With Enterprise Support value maps, customers can now turn information into impact.

In the past, when introducing the Enterprise Support model to a customer for

the first time, we often caused confusion because the offering is so content rich. 

I find we succumbed to the desire to try and cover everything, often within the time

constraints of a one hour meeting.  We were challenged to give the customer a full

understanding of the “What” and “How”.  With over 350 Enterprise Support services

and tools, we would hurry to try and explain each individually without the time to

completely tie it all together.

Now with the development and pilot of Enterprise Support Value Maps, we can

clearly describe and demonstrate the Enterprise Support portfolio in a logical

delivery sequence, giving our customers a roadmap to efficiently use Enterprise

Support to address their IT Business Challenges.  Each value map is made up of

a number of steps using the full range of delivery formats that make up Enterprise

Support and the SAP Enterprise Support Academy.  For customers with resource

and time constraints, the value maps allow them to use a goal based approach where

each value map step represents a consumable unit of work and an achieved goal. 

This helps generate positive momentum and allows the customer to easily track progress.

Beginning with the Security and Data Volume Management Value Map pilots, we

introduced collaboration via SAP JAM (SAP JAM Overview ).  With the introduction of

SAP JAM, pilot participants will have a platform to interact with the Support Engineers,

partners and peers.

So now customers can really get from here to there using Enterprise Support Value Maps.  The value maps help customers easily consume the Enterprise Support portfolio to

address common IT Business Challenges.  With the increased use of SAP JAM, customers will have an interactive social platform for guidance in using values maps.  In customer meetings over the past year, I have found using Value Maps in describing how customers can address IT Business Challenges using the Enterprise Support portfolio has made the discussion much more effective.  To learn more, visit the SAP Enterprise Support Academy, SAP Enterprise Support Academy , and follow the links for Business Challenge or use SAP Enterprise Support Value Maps to go directly to the value maps page.

To report this post you need to login first.

Be the first to leave a comment

You must be Logged on to comment or reply to a post.

Leave a Reply