How to: Use the new SubStatus functionality from SP10

[wlacaze]

From SPRO --> Sap Solution Manager --> Capabilities (Optional) --> IT Service Management --> Status Profile --> Specify Substatus value.

Add your custom Status Profile and the Status, and then add the Substatus and your description,

For this example we have:

Status Profile	Status Code	Status Description	SubStatus Code	SubStatus Description
SMIN0001	E0003	Customer Accion	ICPD	Incomplete Data
SMIN0001	E0003	Customer Accion	INQR	Inquiry
ETC

Now connect to ITSM with your user and create a new Incident (SMIN), then click in the Toolbox Icon.

Now you see the following screen, you need to click on "Show available Fields".

Now the system show the available fields, you need to open BTAMINH and search the field SubStatus.

     

Now you need to click in the "+" icon and this will add the field "SubStatus" on the bottom of the screen,

Now you can use the "Move Up" button to move the "SubStatus" field under the Status field.

Now you start using the Substatus field from your incidents.