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Author's profile photo Wence Lacaze

How to: Use the new SubStatus functionality from SP10

From SPRO –> Sap Solution Manager –> Capabilities (Optional) –> IT Service Management –> Status Profile –> Specify Substatus value.

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Add your custom Status Profile and the Status, and then add the Substatus and your description,

For this example we have:

Status Profile Status Code Status Description SubStatus Code SubStatus Description
SMIN0001 E0003 Customer Accion ICPD Incomplete Data
SMIN0001 E0003 Customer Accion INQR Inquiry

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Now connect to ITSM with your user and create a new Incident (SMIN), then click in the Toolbox Icon.

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Now you see the following screen, you need to click on “Show available Fields”.

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Now the system show the available fields, you need to open BTAMINH and search the field SubStatus.

Screen Shot 2013-12-18 at 2.59.42 PM.png      Screen Shot 2013-12-18 at 3.05.17 PM.png

Now you need to click in the “+” icon Screen Shot 2013-12-18 at 3.05.32 PM.png and this will add the field “SubStatus” on the bottom of the screen,

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Now you can use the “Move Up” button to move the “SubStatus” field under the Status field.Screen Shot 2013-12-18 at 3.09.01 PM.png

Now you start using the Substatus field from your incidents.

Screen Shot 2013-12-18 at 3.09.48 PM.png

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      Author's profile photo Tammy Powlas
      Tammy Powlas

      Hi Wences,

      Thank you for sharing.

      Do you see customers using the sub-status? 

      Author's profile photo Wence Lacaze
      Wence Lacaze
      Blog Post Author

      Hi Tammy,

      Yes, my actual customer :-)), we extend the status for "In Process" (We have several internal groups and is better for control, explain in what fase are in the process of solving the incident), and for Status "Customer accion" as well, (for statistics is important to understand what are the principal causes to contact the customer(Ask more info, Ask for access to their system, etc)

      keep in touch


      Author's profile photo Jagmohan Singh Chawla
      Jagmohan Singh Chawla

      Great Article. Thanks for posting


      Author's profile photo Former Member
      Former Member

      Hi Wences,

      Great Article, but it seems it works only for Incident and Problems. We have the business requirement to use it in the Request for Change (RfC). But this is not working, because in the layout the substatus field is shown as input field and not as picklist.

      Do you have some suggestions how to make this requirement possible?

      Author's profile photo Wence Lacaze
      Wence Lacaze
      Blog Post Author can try to add the field to the structure, but you need to have technical knowlege to do this..:-(