How SAP is using SAP Jam for mobile collaboration
As a large, global enterprise – with more than 65,000 employees and locations in more than 130 countries – SAP itself is a great testbed for its own solutions. Tools that facilitate mobile collaboration are especially vital, since teams are often split up across countries and time zones, and more staff rely on mobile access than ever.
To show the continued evolution of collaboration at SAP, Mirko Friedrich and Oliver Pink presented at the World Class Mobile Collaboration 2013 conference earlier this month in Frankfurt, Germany.
Oliver leads the mobile intranet topic at SAP and has a mandate of enabling internal platforms for mobile use. Mirko leads the enterprise collaboration team and guides the internal SAP Jam initiative. Together, that made Mirko and Oliver the ideal pair to present their session, “Successful Mobile Scenarios for Internal Collaboration.”
Successful collaboration isn’t just about technology, they explained. Although it’s imperative for companies to provide appropriate tools to their employees, creating a good user experience is also key. Solutions need to be easy and fun to use – and one way to do that is to learn from the simplicity of mobile apps, they said. Successful collaboration also requires integration: An ideal solution supports business processes by connecting platforms to places where people work instead of introducing additional tools.
In their presentation, Oliver and Mirko demonstrated how they were able to use SAP tools on mobile devices to collaborate while preparing for their workshop. First, Oliver showed how he could quickly scan the availability of his team in an iPhone team calendar app.
Once he had a rough idea of their availability, he switched to his iPad, opened SAP Jam in its browser, and went to the mobile event group that he’d already created.
Next, he invited people to the group to help prepare for the workshop.
To confirm participation, he asked the group to check their availability in December.
He planned to host a group dinner after the workshop, so he invited the team.
For those who prefer a native application over a browser, Oliver showed how he could also use the SuccessFactors iPad app to access SAP Jam. First, he downloaded it from SAP’s internal app store.
Once it was installed, he opened the SuccessFactors app.
He found and opened the SAP Jam group dedicated to the mobile event.
In the group, he saw that someone had asked for a hotel recommendation, so he suggested a hotel.
Finally, Oliver showed how SAP Jam worked across business processes and applications like SAP Cloud for Customer – so that employees in teams like sales could benefit from a single collaborative foundation across the entire organization, rather than separate silos of collaboration for each tool.