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Schedule errors in Business Objects

Hi All,

We all know that we can schedule a document in InfoView/ BI Launchpad, so that the document is refreshed automatically at specified time intervals.

Here, are some of the errors we come across while scheduling.

   1. address error. CrystalEnterprise.Smtp: (501)

       Cause: Resulted when unrecognized group name is used in the From/To Address when sending a report as an email attachment (excel/pdf).


       Solution: Valid address format is “[firstname].[lastname]”

  2.  login error. CrystalEnterprise.DiskUnmanaged: Logon failure: unknown user name or bad password.


  • The username or password could be incorrect or invalid.
  • Insufficient rights for the location to which the report has been scheduled.


  • Provide the correct credentials while scheduling the report.
  • Ensure that you have sufficient access rights for the location to which you have scheduled the report, and then re-schedule.



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