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Author's profile photo Michael Piehl

Service Management – Define Shop Papers, Forms and Output Programs

In my continued effort to walk through all the configuration of a service order, I’m back to a rather vital area.  Printing the forms.  This portion of configuration is often touched only once, but many times there is a new form you wish to add to the service order process.  In that case, you need to come back here again.


Here’s is where you find this step in the IMG.


First, let’s select the Define Shop Papers.


By default, SAP provides quite a few out of the box forms.  While I’ll be the first to admit that many of these forms are not the prettiest, they do provide a lot of information, and a very good starting point for the creation of your own version.

You can select any particular entry and drill into it.


Now, the Output Program, Form Routine and Form are the SAP Script programs you’ll need to call the program.  The biggest thing you may want to influence is the check marks on the bottom.  These are only important if you create a brand new form.  Keep in mind that in some instances, you will need to check multiple options depending on what you intend to print.

Delta Print: This means that only those operations or components, which do not yet have the status printed can be printed. Caution: Changing the quantity or task does not reset the status printed.

Operation stat.:You activate this indicator for operation based shop papers. It means that the status printed is set if a shop paper is printed.

The system compares a shop paper with the control key and checks whether the shop paper should be printed.

Material Status: You activate this indicator for component-based shop papers. It means that the status should be set to printed if a shop paper is printed.

The system compares a shop paper with the control key> and checks whether the shop paper should be printed.

Time Tckt ind.: This indicator assigns a shop paper as a time ticket.

Completion slip: Indicator showing that a shop paper is assigned as a completion confirmation slip.

Next up, let’s look at Define Shop Papers Allowed for Order Type.


This list will show all of the forms available.  Notice that the first column by default has a *.  This simply means that it’s valid for all the order types.  The second column relates to the previous section, and finally the selection text/selection determines if it is selected by default or not.

You can take a closer look


In this event, it really doesn’t tell us anything that the previous screen didn’t.  The important thing to remember here is to just determine what things should be printed by default can be controlled by order type, it’s just that by default, it’s set the same for everything.

Next time, I’ll wrap up the print control functions.

If you’re interested in great tips and tricks on SAP service management, variant configuration or production planning, check out my blog at:

There is also a link to some SAP Easy Buttons =)

Thanks for reading,


CTO – JaveLLin Solutions, LLC

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