Mobile Work Order Management for SAP Systems
Key Features of SAP Work Manager 6.0
This release of SAP Work Manager offers a great range of functionality:
- Access to asset location, repair history, work order details and materials needed in real time
- View and Create Work Orders, Operations, Measurement Documents , Material Confirmations and Set Order Status
- Create Notifications, Tasks, Items and Activities
- View and Execute Inspection rounds with PRT, Wizard driven Measurement Points reading
- View Linear Asset Data for Orders, Operations, Notifications, Functional Locations, Equipment’s, Characteristics and Measurement Readings
- Create and Assign Linear Assets to Orders, Operations, Notifications and Items.
- Upload and Download Attachments to Work Orders, Notifications, Equipment’s and Functional Locations
- View equipment, functional locations, characteristics, measuring points, measurement readings.
- Report Time & Attendance (CATS)
Preconditions & Procedure
Please take a look at the implementation and user’s guides for SAP Work Manager 6.0 regarding hardware and software requirements, and check the implementation instructions.
For the latest version of the installation guide, see the SAP Service Marketplace at http://service.sap.com/instguides -> SAP Components -> SAP Work Manager.
SAP Work Manager 6.0 for SMP 2.3
Work Manager 6.0 release notes
- Release Note (Note 1928523)
- Restriction Note (Note 1928478)
SAP Work Manager Software Pre Requisites
Backend
Work Manager 6.0 Base Version (w/o Inspection Rounds and LAM):SAP ERP 6.0 EHP0 Support Package 15
(SAP_ABA 700 SP18+, SAP_BASIS 700 SP18+, SAP_APPL 600 SP15+)
Install the following ABAP AddOns in ERP System:
SMFND 610_700
SMERP 610_700
Work Manager 6.0 with LAM & Inspection Rounds: SAP ERP 6.0 EHP5 Support Package 03
(SAP_ABA 702 SP06+, SAP_BASIS 702 SP06+, SAP_APPL 605 SP03+)
Install the following ABAP AddOns in ERP System:
- SMFND 610_700
- SMERP 610_700
Base SAP Work Manager 6.0 with Meter Management Component (SAP Meter Manager 1.4)
Install the following ABAP AddOns in ERP System:
- SMFND 610_700
- SMERP 610_700
- SMISU 610_700
Upgrade from existing Work Manager 5.X
SAP ABAP Add-On
- SMFND 610_700 Installation Package
- SMFND 610_700 Upgrade Package
Reference note: 1936049- How to upgrade ABAP AddOn SYCLO 3XX_700 to SMCRM 610_700 (Steps are similar for Work Manager 6.0)
Note: – Both .SAR files should in same queue before importing.
Device:
Windows Mobile 5, 6, and 6.5
Win 7 & 8 OS along with 32/64 bit Desktops, Laptops, and
Tablets (Please note : The Windows 8 support is restricted to Classic UI, and not for touch or gesture supports)
Apple iOS versions 4.3 and later
Android: Phones 2.3 and above; Tablets – 3.x and above
(Please note : There could be potential SSL certificate issues if you use SAP
Work Manager 6.0 with Android versions below 4.0. You may need to brand the
client along with a certificate in order to use the SAP Work Manager 6.0
application)
SAP ABAP Add-On
- SMFND 610_700 Installation Package:
- SMFND 610_700 Upgrade Package:
- SMERP 610_700 Installation Package:
Add-on downloads link service.sap.com (Software download center)
SAP Mobile Solutions
-> Mobile Add-On for SAP -> MOBILE ADD-ON FOR ERP -> MOBILE ADD-ON FOR ERP 6.1
POST Installation BC SET activation
/SMERP/SAP_WORK_MANAGER_60_REF ( Work Manager 6.0 base)
/SMERP/SAP_WORKMGR_60_EHP5_REF ( Work Manager 6.0 with LAM & inspection rounds)
Activate switch /SMERP/EPH5_EAM_BUS_FUNC if you’re using LAM – (SFW5)
Documentation
SAP-WM-6.0-Configuration.pdf
SAP-WM-6.0-Installation.pdf
SAPWorkMgr600Javadoc.zip
SAP-WM-6.0_UserGuides_EN.zip in English (Note : All User guides are available in all supported languages )
SMP 2.3 Documentation
Reference SAP Notes
1913103 SMP 2.3 SP03 Release Notes Information
1928478 Release Restrictions Note – SAP Work Manager 6.0
1936034 SAP Work Manager 6.0 ABAP AddOn Installation Master Note
1828657 Release strategy for the ABAP add-ons SMFND, SMERP, SMISU, and SMCRM
2048221 – Quick Start Guide to install SAP Work Manager 6.0 with SMP 2.3 (Agentry)
Thanks Manju! This is very useful.
Well Explained and userful information. Another SAP Notes reference:
1957056 - How to install or upgrade to Mobile Syclo AddOn 600_700 or
610_700
Hi,
us are actually implementing WM 6.o according to the guide, but when we want to upload a file that is not sent to ERP. We should check?. We already checked the values โโof BDS (Business Document Service) / GOS (Generic Object Services), DMS (Document Management System) according to the guide.
If i understand your question correctly, you want to know the TCODE in SAP to check the attachment uploaded from the Mobile device. It depends to which object your attaching the document. if it is Work Order Order then go to IW32 ( click on "Service for Objects" icon on left and choose attachment list to view your attachment.
Thanks,
Manju
Hi,
Has anyone seen any rampup/release info for WM6.1 for SMP3.0?
Jesper,
You will soon see similar blog for Work Manager 6.1. Stay tuned.
Thanks,
Manju
Hi Manju,
thank you so much for providing this good overview! ๐
Kind regards,
Mike
Hello,
I solve my issue with SAP NOTE.
Thanks,
Manuel
Hi Manuel,
Which SAP Note did you apply?
Thanks, Mike
SAP Customer Experience Group - CEG
SAP Note: 2048221: Quick start guide to install SAP Work Manager 6.0 with SMP 2.3 (Agentry)
Manju: You may add the SAP note to your reference document. I'll try to do something similar with SAP Work Manager 6.1 (platform side) if approve.
Newly added: In the SAP 2048221 - An online demo training is included (Link to QuickIQ - may require special SAP support contract type to access - about 15 minutes).
Regards,
Mark Pe
SAP Senior Support Engineer
Hello Manju,
I am trying to put together a business case for Syclo work Manager.
Is there any material to share?
Thanks
Baktha
Manju,
My client has SAP PM and they are interested in SAP WM.
What are the SAP resources required to get this Work Manager in the client's SAP PM.
What is the timeline and what type of testing are required.
I would recommend you client get in touch with their SAP Account team to discuss adding Work Manager to their environment. The account team can help with information, demos and pricing.
--Bill