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Mobile Work Order Management for SAP Systems

Key Features of SAP Work Manager 6.0

This release of SAP Work Manager offers a great range of functionality:

  • Access to asset location, repair history, work order details and materials needed in real time
  • View and Create Work Orders, Operations, Measurement Documents , Material Confirmations and Set Order Status
  • Create Notifications, Tasks, Items and Activities
  • View and Execute Inspection rounds with PRT, Wizard driven Measurement Points reading
  • View Linear Asset Data for Orders, Operations, Notifications, Functional Locations, Equipment’s, Characteristics and Measurement Readings
  • Create and Assign Linear Assets to Orders, Operations, Notifications and Items.
  • Upload and Download Attachments to Work Orders, Notifications, Equipment’s and Functional Locations
  • View equipment, functional locations, characteristics, measuring points, measurement readings.
  • Report Time & Attendance (CATS)

Preconditions & Procedure

Please take a look at the implementation and user’s guides for SAP Work Manager 6.0 regarding hardware and software requirements, and check the implementation instructions.
For the latest version of the installation guide, see the SAP Service Marketplace at
http://service.sap.com/instguides -> SAP Components -> SAP Work Manager.

SAP Work Manager 6.0 for SMP 2.3

Work Manager 6.0 release notes

SAP Work Manager Software Pre Requisites

Backend

Work Manager 6.0 Base Version (w/o Inspection Rounds and LAM):SAP ERP 6.0 EHP0 Support Package 15

(SAP_ABA 700 SP18+, SAP_BASIS 700 SP18+, SAP_APPL 600 SP15+)

Install the following ABAP AddOns in ERP System:

SMFND 610_700

SMERP 610_700

Work Manager 6.0 with LAM & Inspection Rounds: SAP ERP 6.0 EHP5 Support Package 03

(SAP_ABA 702 SP06+, SAP_BASIS 702 SP06+, SAP_APPL 605 SP03+)

Install the following ABAP AddOns in ERP System:

  • SMFND 610_700
  • SMERP 610_700

Base SAP Work Manager 6.0 with Meter Management Component (SAP Meter Manager 1.4)

Install the following ABAP AddOns in ERP System:

  • SMFND 610_700
  • SMERP 610_700
  • SMISU 610_700

Upgrade from existing Work Manager 5.X

SAP ABAP Add-On

  • SMFND 610_700 Installation Package 
  • SMFND 610_700 Upgrade Package    

Reference note: 1936049- How to upgrade ABAP AddOn SYCLO 3XX_700 to SMCRM 610_700  (Steps are similar for Work Manager 6.0)

Note: – Both .SAR files should in same queue before importing.

Device:

Windows Mobile 5, 6, and 6.5

Win 7 & 8 OS along with 32/64 bit Desktops, Laptops, and
Tablets (Please note : The Windows 8 support is restricted to Classic UI, and not for touch or gesture supports)

Apple iOS versions 4.3 and later

Android: Phones 2.3 and above; Tablets – 3.x and above
(Please note : There could be potential SSL certificate issues if you use SAP
Work Manager 6.0 with Android versions below 4.0. You may need to brand the
client along with a certificate in order to use the SAP Work Manager 6.0
application)

SAP ABAP Add-On

  • SMFND 610_700 Installation Package: 
  • SMFND 610_700 Upgrade Package:    
  • SMERP 610_700 Installation Package:  

Add-on downloads link  service.sap.com (Software download center)

SAP Mobile Solutions
-> Mobile Add-On for SAP -> MOBILE ADD-ON FOR ERP -> MOBILE ADD-ON FOR ERP 6.1

POST Installation BC SET activation

/SMERP/SAP_WORK_MANAGER_60_REF ( Work Manager 6.0 base)

/SMERP/SAP_WORKMGR_60_EHP5_REF ( Work Manager 6.0 with LAM & inspection rounds)

Activate switch /SMERP/EPH5_EAM_BUS_FUNC if you’re using LAM  –  (SFW5)

Documentation

SAP-WM-6.0-Configuration.pdf

SAP-WM-6.0-Installation.pdf

SAPWorkMgr600Javadoc.zip

SAP-WM-6.0_UserGuides_EN.zip in English (Note : All User guides are available in all supported languages )

SMP 2.3 Documentation

Reference SAP Notes

1913103    SMP 2.3 SP03 Release Notes Information

1928478    Release Restrictions Note – SAP Work Manager 6.0

1936034    SAP Work Manager 6.0 ABAP AddOn Installation Master Note

1828657    Release strategy for the ABAP add-ons SMFND, SMERP, SMISU, and SMCRM

2048221 – Quick Start Guide to install SAP Work Manager 6.0 with SMP 2.3 (Agentry)

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13 Comments

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  1. Manuel Tejada

    Hi,

    us are actually implementing WM 6.o according to the guide, but when we want to upload a file that is not sent to ERP. We should check?. We already checked the values โ€‹โ€‹of BDS (Business Document Service) / GOS (Generic Object Services), DMS (Document Management System) according to the guide.

    (0) 
    1. Manju Venkatesha Post author

      If i understand your question correctly, you want to know the TCODE in SAP to check the attachment uploaded from the  Mobile device. It depends to  which object your attaching the document.  if it is Work Order Order then go to  IW32 ( click  on “Service for Objects” icon on left  and choose attachment list  to view your attachment.

      Thanks,

      Manju

      (0) 
  2. Mark Pe

    SAP Note: 2048221: Quick start guide to install SAP Work Manager 6.0 with SMP 2.3 (Agentry)

    • This is a basic guide (for users to get started quickly – Power point version)
    • Good for SAP consultants who have not played with SMP 2.3 yet
    • It should at least get you transmitting with your Agentry Test Environment to the SAP Control Center (you may reference the main documentation on how to install it on your actual device)
    • It should give you hints to prevent you from having SAP Control Center issues
    • Assumption is that you already installed SMP 2.3 and can get the SAP Control Center working
    • Assumption is also that you know your SAP User/login/password (SAP System ID, Server name and others) – technically the same way you loging using your SAP GUI (or the properties of your SAP GUI)
    • You may use this guide (or follow this SAP note) if you are having troubles connecting your client (Agentry Test Environment) to the SMP 2.3 server
    • Additional demo/online training will be added later
    • This version of the tutorial is SMP 2.3 SP04 version (SP03 and earlier had bugs that were fixed in SP04)
    • Requires to have an SAP access to view the SAP note

    Manju: You may add the SAP note to your reference document. I’ll try to do something similar with SAP Work Manager 6.1 (platform side) if approve.

    Newly added: In the SAP 2048221 – An online demo training is included (Link to QuickIQ – may require special SAP support contract type to access – about 15 minutes).

    Regards,

    Mark Pe

    SAP Senior Support Engineer

    (0) 
  3. mudassar sm

    Manju,

    My client has SAP PM and they are interested in SAP WM.

    What are the SAP resources required to get this Work Manager in the client’s SAP PM.

    What is the timeline and what type of testing are required.

    (0) 
    1. Bill Froelich

      I would recommend you client get in touch with their SAP Account team to discuss adding Work Manager to their environment.  The account team can help with information, demos and pricing.

      –Bill

      (0) 

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