What are your top priorities for technology in Retail IT for 2014?
I put this question to a panel of experts, including IDC's Leslie Hand, the National Retail Federation's Tom Litchford, and noted author and customer service expert Micah Solomon.
We're going to have a live panel discussion on December 11, 2013 - details at the bottom of the article.
Several of the topics that came up included:
- how legislation in Canada and the USA is impacting the retailer's sales and bottom line
- how the future of loyalty is changing - its more than just points or reward programs, but is now more of a matter of brand promise and retailer loyalty to shoppers
- changing dynamics of the buying process
- omni-commerce, omni-channel, and delivering on the brand promise
- mobile, social, and analytics
It promises to be a great discussion.
Register here for the webinar.
We'll likely have it recorded just in case you miss it.
