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What are your top priorities for technology in Retail IT for 2014?

I put this question to a panel of experts, including IDC’s Leslie Hand, the National Retail Federation’s Tom Litchford, and noted author and customer service expert Micah Solomon.

We’re going to have a live panel discussion on December 11, 2013 – details at the bottom of the article.

Several of the topics that came up included:

  • how legislation in Canada and the USA is impacting the retailer’s sales and bottom line
  • how the future of loyalty is changing – its more than just points or reward programs, but is now more of a matter of brand promise and retailer loyalty to shoppers
  • changing dynamics of the buying process
  • omni-commerce, omni-channel, and delivering on the brand promise
  • mobile, social, and analytics

It promises to be a great discussion.

Register here for the webinar.

We’ll likely have it recorded just in case you miss it.

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