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There are many ways to streamline a business, from employee tools to customer engagement to employee engagement. This week’s Top 5 blog posts on SAP Business Trends has the latest in dashboard technology, new growth strategies and more.

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Companies need not live in fear of social media scandal.

No. 1: Top 5 Ways to Prepare for Social Media Scandals

Customer reviews can go viral faster than ever before, which has many organizations living in fear of negative tweets. But Schalk Viljoen looks on the bright side of social media with tips on how to manage such concerns and better understand customers.

No. 2: Personalization, Convenience, and Other Keys to BI Dashboard Adoption

Dashboards can help employees at all organizational levels improve their performance. Marie Gazzara reads all of the gauges and describes what the right dashboard needs to get salespeople and business users into the driver’s seat with the right tool.

No. 3: Who Owns Your Customer Engagement Technology?

Organizations have begun to realize that their growth depends on a change in strategy to better engage with their customers. Johann Wrede reviews the new technologies necessary to accomplish this, noting that no single organization is prepared to own them all.

No. 4: The Greatest Accomplishment of our Generation?

Connie is a young woman from Zambia who knows the heartbreak of losing babies to HIV/AIDS, but she also knows the joy of seeing her HIV-negative daughter take her first steps and celebrate her first birthday. Brittany Lothe shares what she has learned from Connie and others about eradicating the transmission of HIV/AIDS from mother to child — and how we can accomplish it.

No. 5: Welcome to a New Conversation

Only about one in eight workers are likely to be making positive contributions to their organizations, according to a new Gallup study. Anirvan Ghosh explains how businesses can improve those odds by unleashing human capacity and aggregating human capability.

Follow Derek on Twitter: @DKlobucher. Like this story? Sign up for the SAP Business Trends newsletter here.

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