Well, we aren’t going with a big bang approach to the new SAP Support Portal, although fireworks would be nice 🙂
If you’ve read our previous blogs, (A New SAP Support Portal Focused on You and What to Expect When You’re Expecting a new SAP Support Portal) then you know we have been hyping this up for a little while.
You’ve seen some screenshots of what the new SAP Support Portal will look like (nice isn’t it?)
You’ve heard about how our redesign efforts are focused on our customers.
Now, we’d like to share with you where we are with the launch of the new SAP Support Portal.
Customers have been at the heart of this redesign before it even became an initiative. Countless pieces of feedback have been received over the years from our customer base, and we couldn’t be where we are now without your voice, so thank you for continuing to share what you like and what you don’t like. We count on you to tell it like it is.
Over the past 2 years, we have had a dedicated group of customers and partners aligned to the SAP Support Portal redesign program. These customers are from all over the globe, and have volunteered their time to join multiple calls, discuss a multitude of topics, provide their feedback on mockups, and be a part of our redesign team. A big thank you goes out to them for being a part of this journey.
As such, we want to give them the opportunity to test out our first phase delivery of the new SAP Support Portal. Last week, we opened up access to the new portal to this select group of customers to give them the opportunity to test, play, and provide feedback. This is a huge milestone, and one that we want to get right. Over the next few weeks, testing and updates will continue. Our goal, if all goes according to plan, will be to open up the first phase delivery of the new SAP Support Portal to all customers in Q1 2014.
This is an exciting time for us all, and we are really looking forward to a successful test period. Stay tuned for what you can expect with the first phase of the new SAP Support Portal, and what’s to come in 2014. It’s going to be a great new beginning for us all.