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Hi All,

 

SAP notes allow customers to get:

  • Important information and updates
  • Recommendations, tips and hints
  • Solutions and workarounds for problems they are facing

 

Until now, there has been no organized way of providing feedback or remarks for these notes – whether it’s missing additional symptoms, prerequisites, provides a solution that is not clear or any other comment on the note.  Positive feedback is also welcome.

 

Introducing the Enterprise Portal Notes Feedback Category:

When you want to provide feedback on an SAP note in the NetWeaver Enterprise Portal area (component EP-PIN*), you can open a discussion in the forum.

We will use your discussions about the notes for further review and improvement of the notes.

This will have two advantages:

  • Notes will improve  and get closer to real issues
  • You, as customers, will be able to find notes more easily, understand the notes better and reach problem resolution faster

 

How to provide feedback on a note:

  1. Create a new question in the SAP community (Community–>Questions&Answers) : direct link
  2. Enter the title: “Feedback on EP SAP Note <note number>”
  3. In the Primary tag area, enter “SAP Enterprise Portal”
  4. In the Additional tag enter “SAP Notes Management”
  5. Write you feedback and submit the note
  6. This is important in order for us to filter other notes and find these posts directly.

 

 

Example:

 

 

 

Thanks for your cooperation!

Tal

You want to influence the future product roadmap of Enterprise Portal? You plan to implement your portal in the Cloud? Then you should participate in the following survey https://blogs.sap.com/2016/10/11/2016-elections-vote-now/.

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9 Comments

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  1. Ravi Ekambaram

    Hi Tal,

    This is a very good initiative. People can get feedbacks about the note &  it’s benefits/impacts from the customer point of view.

    Is this done as a trial in SAP EP and whether it will get extended to all other areas?

    If it extends.. then it is an wonderful approach.

    (0) 
    1. Tal Haviv Post author

      Hi Ravi,

      thanks for the feedback.

      I agree that it would be best to have this extended to all areas, or have some framework for providing feedback.

      Currently this starts with EP. If this one goes well and provide good results, I expect this to be extended to other areas.

      Best Regards,

      Tal

      (0) 
  2. Lingpeng Guan

    Cool idea and I can’t wait to see a demo for this.

    If this feedback function could be open directly from Portal Notes, that will be better.

    Br,

    Roy

    (0) 
  3. Matthew Potts

    Hi Tal,

    We recently upgraded to EP7 in August of 2014 and wish to achieve IE11 compatibility without having to upgrade to another support pack. As per SAP Note 2051013 we would need to apply a patch of EP RUNTIME SP007 patch 08. We are currently on SP005 of NW Portal 740.

    I discussed with SAP support team and they are recommending running in Compatibility Mode for IE11 which is not an option since we are using the same domain for multiple applications (for our company) which cannot run in compatibility mode. Currently in IE11 we cannot display links in MSS portal of the navigation section unless we run in compatibility mode. Can SAP provide a note or small isolated set of notes so we can achieve IE11 compatibility? Please help.

    Thanks,

    Matt

    (0) 

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