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Author's profile photo Michael Piehl

Service Management – Production Resource/Tool Assignment – Define PRT Control Keys

Next I’d like to talk about something that I’ve only recently discovered.  It’s the integration of PRT’s or Production Resource Tools.  While I won’t be going into the full setup of PRT’s, I will be talking about how to connect them to your service order.  If you aren’t familiar with PRT’s, the best way I can describe them is a tool (which can be a material number, a hyperlink to a drawing or work instructions, an equipment record, etc) is anything that you may use in the completion of your order.  It can be something physical, in which case you can even do some availability checking (If you’d like more details, check out our Proximity product) to see when it’s next available for use, or it can be something as simple as a drawing or word document that you keep in some document management system.  The idea behind this is assign everything you might need to complete a service order directly to the order, so there is no searching for things or possibly looking at the wrong drawing.  This first part will look at the PRT control keys.


First of all, here’s where you find this in configuration.


In general, there is not a lot to this portion.  You may not even need to adjust this, but it depends on the processing you wish to use for your PRT.  By default you get All Functions or Print.  If you want something in between, select new entries.


Simply assign a control key and a description, then you check to determine which indicators should be available.

Schedule –  the PRT is scheduled within the order

Calculate – the PRT is costed within the order

Confirm – the PRT is to be proposed for completion confirmation within the order

Expand – the PRT can be printed on the shop floor papers.  With this option, the contents are printed if available, for example if it’s a drawing.

Print – the PRT is printed on the shop floor papers.

Simply save, and you can assign this control key the next time you assign a PRT to your service order.  My next lesson will talk about the formulas and show you exactly how to add a PRT to a Service Order.

Thanks for reading,

If you’re interested in great tips and tricks on SAP service management, variant configuration or production planning, check out my blog at:

There is also a link to some SAP Easy Buttons =)

Thanks for reading,


CTO – JaveLLin Solutions, LLC

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