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Author's profile photo Joao Oliveira

Partners Guide To Booking SAP Enterprise Support Services

For customers with SAP Enterprise Support contracts, SAP provides a range of remote services to help them run their SAP systems in the optimum way. There is no additional charge for these services; they are included in SAP Enterprise Support.

 

In addition, there are also services available for partners participating in the SAP PartnerEdge program. These services range from remote checks to live interactive knowledge sharing sessions by technical experts.

 

One of the responsibilities of partners providing VAR-delivered support is to facilitate the service delivery process on behalf of their customers. This includes booking the services, ensuring that the customer understands the prerequisites and is prepared for delivery, and implementing the recommendations resulting from the service.

 

This guide explains how to book the services, service entitlements under SAP Enterprise Support and addresses some frequently asked questions. Please see the Maintenance Exhibit 4.1 of the PartnerEdge VAR agreement for full terms and conditions.

 

https://websmp206.sap-ag.de/~sapidb/011000358700000975582013E/SAP_ESS_Partners_English.pdf

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      4 Comments
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      Author's profile photo Jim Spath
      Jim Spath

      For those with access to that document (I don't seem to), better to write the URL with the common name instead of a specific application server:

      https://service.sap.com/~sapidb/011000358700000975582013E/SAP_ESS_Partners_English.pdf

      Also, titles in all capitals aren't easy to read.

      Author's profile photo m'hammed sbai
      m'hammed sbai

      Hi

      For VARD partners who do not have SOLUTION MANAGER implemented (analytics case), would they offer TQCs in their Ent Support presentations?

      Thanks.

      Author's profile photo Joao Oliveira
      Joao Oliveira
      Blog Post Author

      Hi,

      Yes, there are TQCs that are available for Analytics-only landscapes, where Solution Manager would not be a requirement. Please contact your PSA for more details, or the Enterprise Support section of the PartnerEdge Portal.

      Thanks

      Author's profile photo palop palop
      palop palop

      This includes booking the services دانلود کتاب