Skip to Content
Author's profile photo Kelly Wang

Tip: how to find out the correct component when raising OSS messages

When creating OSS messages, a lot of people have no clue on which component to use. So they just choose a common component such as BC-ABA, FI-GL or just randomly choose one component. This will cause the message processing to be delayed. Here I would like to share how to find out the correct component.

In general SAP distinguishes components according to its products. If it is R/3 then the component is distinguished according to package/programs. Below are some examples. The rule is to find out the corresponding package.

1. If you have the program name.

Go to SE38-> find out the package of the program -> double click on the package name

/wp-content/uploads/2013/11/1_321734.png

 

2. If you have the transaction name

Goto transaction SE93 -> display the transaction -> double click on the package name

/wp-content/uploads/2013/11/2_321735.png

3. If you have the function module name.

     Goto transaction SE37 -> display the FM -> goto Attributes tab-> double click on the package name

     /wp-content/uploads/2013/11/1_321734.png

4.  As shown in the above 3 examples, no matter it is Table(SE11), Business object (SWO1) , or BADI (SE18), try to find the attributes of the object and you will find package, then application component.

5. Service market place  

1). Regarding on how to open system connections (R/3, WTS, HTTP…) and issues regarding the connections.

Component: XX-SER-NET-HTL

2). Regarding S users on service market place.

user:  XX-SER-SAPSMP-USR

authorization: XX-SER-SAPSMP-ACC

6. Others

If the product is not SAP R/3 and you have no idea which component should be used, just give a call to the hotlines listed in SAP note 560499 (Global Support Customer Interaction: Telephone/fax/e-mail) and they will help you to find out the proper component.

Assigned tags

      29 Comments
      You must be Logged on to comment or reply to a post.
      Author's profile photo Jing Luan
      Jing Luan

      great, thanks.

      Author's profile photo Jing Luan
      Jing Luan

      thanks

      Author's profile photo Sascha Wenninger
      Sascha Wenninger

      Hi Kelly,

       

      Thank you for sharing this so clearly. Just last week I heard from an ex-SAP employee that assigning the correct package really does make a difference in getting a customer message into the right team's inbox, so this is definitely worth remembering. Thanks again!

       

      Sascha

      Author's profile photo CY Guo
      CY Guo

      great!!

      Author's profile photo Yao Zhang
      Yao Zhang

      Bookmarked this since this is really useful in my daily work.

      Author's profile photo Former Member
      Former Member

      Good

      Author's profile photo Tony Fan
      Tony Fan

      One Tips for SAP internal user, when you confused which component should be used, you can also access below link to find out whom/which department is the right to contact with. E.g. which kind of issue should create CSS ticket, for which kind of issue you need to create IT ticket. Neither are maintained, then you can mail to the system owner to get more useful information you need.

      https://cmp.wdf.sap.corp/sism(bD1lbiZjPTAwMQ==)/root.do?object_key=00205495930003608604

      Author's profile photo Former Member
      Former Member

      it's tooooo goood, never seen so useful article.

      Author's profile photo Former Member
      Former Member

      good

      Author's profile photo Former Member
      Former Member

      good

      Author's profile photo Former Member
      Former Member

      great

      Author's profile photo Atul Walvekar
      Atul Walvekar

      so much informative....thanks...

      Author's profile photo Pedro Freitas
      Pedro Freitas

      This post inspired me to create this other tip: how to attach a runtime error (dump) when raising OSS incidents

      Author's profile photo Former Member
      Former Member

      搞了那么多年SAP,我今天才知道这么找,真是学习了。。。

      Author's profile photo varun yadav
      varun yadav

      Helpful...

      Author's profile photo Former Member
      Former Member

      so useful for us when creating messages

      Author's profile photo Former Member
      Former Member

      thanks for sharing such useful information.

      Author's profile photo Eason Ling
      Eason Ling

      Marked

      Author's profile photo Eason Ling
      Eason Ling

      赞!

      Author's profile photo Anujit Bagchi
      Anujit Bagchi

      Very helpful information. Thanks.

      Author's profile photo Former Member
      Former Member

      you did good work!THANK YOU

      Author's profile photo Former Member
      Former Member

      Excellent value add information. Thank you!

      Author's profile photo Yao Zhang
      Yao Zhang

      非常棒!

      Author's profile photo Former Member
      Former Member

      Helpful one.

      Author's profile photo Former Member
      Former Member

      I always wondered how to find this information. Thanks for sharing.

      Author's profile photo Former Member
      Former Member

      Excellent note

      Author's profile photo Valdimir Putin
      Valdimir Putin

      Wonderful share Thanks Alot

      Author's profile photo Former Member
      Former Member

      Very nice ..Helpful !!

      Author's profile photo Mehmet Ozgur Unal
      Mehmet Ozgur Unal

      Informative , keep it up !

      M.Ozgur Unal