Tip: how to find out the correct component when raising OSS messages
When creating OSS messages, a lot of people have no clue on which component to use. So they just choose a common component such as BC-ABA, FI-GL or just randomly choose one component. This will cause the message processing to be delayed. Here I would like to share how to find out the correct component.
In general SAP distinguishes components according to its products. If it is R/3 then the component is distinguished according to package/programs. Below are some examples. The rule is to find out the corresponding package.
1. If you have the program name.
Go to SE38-> find out the package of the program -> double click on the package name
2. If you have the transaction name
Goto transaction SE93 -> display the transaction -> double click on the package name
3. If you have the function module name.
Goto transaction SE37 -> display the FM -> goto Attributes tab-> double click on the package name
4. As shown in the above 3 examples, no matter it is Table(SE11), Business object (SWO1) , or BADI (SE18), try to find the attributes of the object and you will find package, then application component.
5. Service market place
1). Regarding on how to open system connections (R/3, WTS, HTTP…) and issues regarding the connections.
Component: XX-SER-NET-HTL
2). Regarding S users on service market place.
user: XX-SER-SAPSMP-USR
authorization: XX-SER-SAPSMP-ACC
6. Others
If the product is not SAP R/3 and you have no idea which component should be used, just give a call to the hotlines listed in SAP note 560499 (Global Support Customer Interaction: Telephone/fax/e-mail) and they will help you to find out the proper component.
great, thanks.
thanks
Hi Kelly,
Thank you for sharing this so clearly. Just last week I heard from an ex-SAP employee that assigning the correct package really does make a difference in getting a customer message into the right team's inbox, so this is definitely worth remembering. Thanks again!
Sascha
great!!
Bookmarked this since this is really useful in my daily work.
Good
One Tips for SAP internal user, when you confused which component should be used, you can also access below link to find out whom/which department is the right to contact with. E.g. which kind of issue should create CSS ticket, for which kind of issue you need to create IT ticket. Neither are maintained, then you can mail to the system owner to get more useful information you need.
https://cmp.wdf.sap.corp/sism(bD1lbiZjPTAwMQ==)/root.do?object_key=00205495930003608604
it's tooooo goood, never seen so useful article.
good
good
great
so much informative....thanks...
This post inspired me to create this other tip: how to attach a runtime error (dump) when raising OSS incidents
搞了那么多年SAP,我今天才知道这么找,真是学习了。。。
Helpful...
so useful for us when creating messages
thanks for sharing such useful information.
Marked
赞!
Very helpful information. Thanks.
you did good work!THANK YOU
Excellent value add information. Thank you!
非常棒!
Helpful one.
I always wondered how to find this information. Thanks for sharing.
Excellent note
Wonderful share Thanks Alot
Very nice ..Helpful !!
Informative , keep it up !
M.Ozgur Unal