Product Support wiki page for BI4.x

Hello SCN,

Over the past several months, I’ve been maintaining a set of Wiki pages which I use frequently to quickly find information pertaining to the BI Platform.

As a support engineer supporting the BI platform, I am frequently using the following resources as reference material to help with my investigations:

• Product Support documentation (help.sap.com)
• Product Maintenance information (Release notes, Product Availability Matrix)
• Software Downloads (Installations, upgrades or Patches: service.sap.com/swdc)
• SAP KBA search (specific to BI KBA’s)
• Remote Supportability resources (How to do root cause analysis)
• SCN resources (WIKI, BLOGS, Discussions

Since some of this information is located in disperse locations, I’ve consolidated it all into one single easy to use view:

http://wiki.scn.sap.com/wiki/display/BOBJ/BI4.0+Product+Support+page

What I find to the most resourceful:

• No more navigating through KBA to find Release notes:
  Quick access to Release Notes (for all versions and SP’s) without drilling into several KBA’s to access the PDF. 
• No more KBA results for non-BI components:
  KBA searches only the BI component areas
• No more navigating through Software Downloads areas:
  Quick access to Direct links for BI Platform downloads
• Dynamic feeds for SCN blogs, wiki pages and discussions!

I will also be working to update this to include BI4.1+ information

Hope you all find it useful

Enjoy!

Brian