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Social needs  to be core to success of an organization

  • Engaging with partners, customers through social channels so that they can act as social ambassadors
  • Social engagement is through Active group initiation
  • Active group with frequent discussions and engagements
  • Focus on sustaining members
  • Engaging with right ones and attracting the right ones
  • Engage customers with ongoing social activity, connect with customers to solve business critical problems and to drive results

http://www.successfactors.com/en_us/download.html?a=/content/dam/successfactors/en_us/resources/brochures-product/jam.pdf

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