It’s recently come to my attention that our BI Platform 4.1 installer is causing some worries to a few Windows customers. This concerns the BI 4.1 SP01 upgrade, for both the in-place update patch or side by side installation.
The installer doesn’t seem to flag all the necessary pre-requisites, missing hotfix updates to windows distributables. The missing piece can be found here: “Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update x86 and x64 executables“.
This problem gives various symptoms, better described by the follow knowledge-base articles:
- Note 1930857 – CMS failed to start after applying BI 4.1 patch. Error in Install logs.
- Note 1925761 – Error when starting the CCM. Crystal and Dashboards Servers don’t start in the CMC.
In brief, the solution is to rollback the update; add in these missing 3rd party components, then reinstall the upgrade again. After this the environment is recovered.
For information, the following errors are captured installation logs:
- ERROR: An unexpected internal error occurred. The CMS failed to start: CreateProcess error=14001, The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail. (FWM 23026)
& also in the Event Viewer’s log:
- Activation context generation failed for “E:\APPS\BI4\SAP BusinessObjects Enterprise XI 4.0\win64_x64\SvcMgr.exe”. Dependent Assembly Microsoft.VC80.CRT,processorArchitecture=”amd64″,publicKeyToken=”1fc8b3b9a1e18e3b”,type=”win32″,version=”8.0.50727.6195″ could not be found. Please use sxstrace.exe for detailed diagnosis.
I hope this information is of use to the community!