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Hi All,

We have detour path which has security stage.If the request has SOD then it will take detour path then Security person will forward to one approver.

If that forwared approver is not taking an action then request should escalate to admin.

We have maintained this at security stage i.e request should get escalate to admin in case approver didn’t take any action.

but Request is not escalated to admin.Below are the logs which are showing.

2013-10-23 07:13:57,102 [Thread-112092] ERROR com.virsa.ae.core.BOException: Exception while getting results

com.virsa.ae.core.BOException: Exception while getting results

    at com.virsa.ae.accessrequests.bo.RequestBO.getRequestDetails(RequestBO.java:5380)

    at com.virsa.ae.accessrequests.bo.RequestBO.getRequestDetails(RequestBO.java:4614)

    at com.virsa.ae.accessrequests.bo.RequestBO.escalateRequestToAdmin(RequestBO.java:9663)

    at com.virsa.ae.workflow.bo.WorkFlowEscalationManager.forwardToAdministrator(WorkFlowEscalationManager.java:188)

    at com.virsa.ae.workflow.bo.WorkFlowEscalationManager.runEscalation(WorkFlowEscalationManager.java:153)

    at com.virsa.ae.service.escalation.EscalationBGJob.execute(EscalationBGJob.java:33)

    at com.virsa.ae.backgroundjobs.BackgroundTask.run(BackgroundTask.java:62)

    at java.util.TimerThread.mainLoop(Timer.java:432)

    at java.util.TimerThread.run(Timer.java:382)

Caused by: com.virsa.ae.core.BOException: Exception while getting results

    at com.virsa.ae.accessrequests.bo.RequestBaseBO.getRequestBaseDetails(RequestBaseBO.java:633)

    at com.virsa.ae.accessrequests.bo.RequestBO.getRequestDetails(RequestBO.java:4670)

Please advise us where is going wrong.

Thanks and Regards,

Sushma M

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