WHY and HOW would be the two most important questions that would boggle you.
Recently, this has been a very discussed topic doing circles of the mobile community.
The above message is seen under the properties of any webi report. ( go to launchpad> go to folders> right click on any webi report )
We have in the past seen issues with Data Service or IPS having such issues when integrated with CMC page. It is very much the same show here as well.
Also, in some cases, you would see that the SAP Busniess Objects Mobile application is corrupt as well. ( GO to CMC> Applications).
In some case the mobile works fine or in some cases it does not. The mystery behind it is unveiled below 😕
The above all is due to a bug that has been validated and found when installating BI 4.0 SP7 with either custom or distributed installation and not selecting mobile components during the install. SAP note 1914681
It is very common for users to not select the mobile component during installation, if it is not required or will not be used by the customer or end user.
the installation is success, however it leads to one of the above scnearios on your machine.
ℹ Who is at fault?
The DFO which was not suppose to load into the database, if the mobile components were not selected, however it somehow does, but partially!! resulting into the above message. BusinessObjects_ClientAction_Mobile_Client_Settings_dfo.xml to be precise, is at fault .
ℹ How to point n shoot?
There are different ways due to which this error or message can come up.
ℹ Post installation of BI 4.0 SP6/SP7. The installation if full installation ( default ), this issue will not come. But, if it is a custom install or distributed install, there are chances. If the MobileComponents are not selected during the custom install, ??? dummy action mobile will be seen post installation.
ℹ If you uninstall a product and the dfo mentioned above still does not get cleaned up, the message will be shown
ℹ If Web Tier is installed on a different machine which does not have the mobile components selected, it will show this message.
I recently saw a issue, where this message was displayed when the user tried to login from a portal, while the dummy mobile was not displayed, if the Business objects was accessed directly ( without going through portal). We came to know that two tomcats were in picture. the one tomcat which was used within the portal, did not have the mobile components selected, leading to this message.
If you come along such message on your BO server, simply do the following:
Check if you have a distributed environment. If yes, check which server has tomcat or web tier. On that machine, run the modify installation on base build ( i.e if you have BI 4.0 SP4> SP5> SP6 installed on the machine, you have to select the BI 4.0 SP4 and click on modify). Check the mobile components, including the CMS plugin and let the install run till end.
Go to tomcat/webapps folder, delete the MobileBIService folder
Remove the same from cache as well ( Tomcat/work/catalina/localhost)
it should be deployed again, give it some time to stablilize
After this, the “???dummy_Mobile_Document…” will turn into “Mobile Properties”
If you are unable to do so, do drop a query or post in the SCN forums for assistance!