Hi SAP HANA Users,
I want to discuss how to improve productivity related to SAP HANA troubleshooting and issue resolution. As the SAP HANA product manager focused on error handling, I am working on next generation error handling improvements and tools for HANA.
To get things started with this broad topic, I would like to:
- Share some basic, but hopefully helpful, tips on finding error-related information and solutions
- Learn from you. I want to gather your troubleshooting tips and ideas
- Offer my help to provide answers to any blocking errors that you may experience
As we work on delivering improvements and new tools to assist HANA users, here are some ideas to help you find information and resolve issues.
1. Search relevant crowd-sourced communities and SAP Documentation
Instead of trying to search many SAP communities start with these two search sites.
2. Log files
Depending on the type of error you receive and on your access privileges you may try checking the log files in HANA Studio. Just click on the SAP HANA Systems view and double click your server connection name. Then click on Diagnosis Files. More information on these files can be found in the “Getting Support” section (section 18 for SPS 06 documentation) of the SAP HANA Administration Guide.
3. Post a question
If you can’t find a resolution to your problem, please post a question, here, in the HANA Developer Center community.
4. Support Portal (licensed customers)
Licensed customers can search additional support information on the SAP Support Portal. Here, you can also report product errors and open customer service and support messages.
5. HANA Academy
For how-to questions, check out the SAP HANA Academy videos.
6. SAP Help Docs
7. Additional Resources
- SQL Tracing is helpful to understand what is happening behind the scenes when you execute procedures or views.
Share your knowledge
What are your tips and suggestions to help solve HANA issues? Please reply to this post with your ideas.
If you have already posted a message to the HANA community concerning an error you are receiving, and have not yet resolved the issue, please send me an email that contains a link to your post. I will keep track of error handling issues and try to help you resolve your HANA related errors. If you will be at TechEd in Las Vegas please sign up to attend a lab preview and feedback session on troubleshooting.
Thanks and best regards,
Mark Hourani | SAP HANA Product Management | SAP Labs