After creating the survey in the TC ‘CRM_SURVEY_SUITE’ under any Node we need its URL which we will provide to Customers to get their feedback e.g. by Embedding in Mail Forms.
So before going to create Survey URL we need to do some changes in the Repository XML files. Below are the steps which we need to follow:
Go to TC ‘CRM_SURVEY_SUITE’ and open the survey repository .
Open the tree structure Survey Repository->Parameter XMLs->BSP.
Now Select the standard parameter file CRM_SVY_BSP_SYSTEMPARAM.XML with double-click and choose Export and save to to local PC with a new name e.g. ZCRM_SVY_BSP_SYSTEMPARAM.XML
Open the file in the Notepad and make the below given changes:-
<?xml version=”1.0″ encoding=”UTF-8″?>
<SurveySystemParam Action=”http://Host Name:Port//sap/bc/bsp/sap/crm_svy_server/survey.htm?sap-client=300″ Method=”post”
AccessURL=”http://Host Name:Port/sap/bc/bsp/sap/crm_svy_server/survey.htm” Enctype=”application/x-www-form-urlencoded”/> <SurveySystemParam Action=”” Method=”post” IncludeStylesheetInOutput=”true” Enctype=”application/x-www-form-urlencoded” />
Save the file.
Now we need to Import the File back to Survey repository.
Open the survey repository and open the node as mentioned in step 2 and choose Import from Toolbar. Give the short and long description and choose file from the PC and import.
Now we can create the survey url using this file in Get File and Send File Options .
Press generate URL and then test the URL.
Note :- To check the Host name and Port number you can go to TC ‘SMICM‘ and from the Menu choose GOTO->SERVICES. Here you will find the Host server URL and Port number .
Thanks & Regards,