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Author's profile photo Jitendra Kansal

How to resolve the error during SUP Runtime Reinstallation

I had a previous version of SUP 2.1 installed in my system. First i uninstalled it and tried to install SUP 2.2. However when i run the installer, it gives me a error message, and I am unable to proceed further with the wizard


It says



The installer detects an existing installation of Sybase Messaging Server.


Uninstall it before proceeding with Sybase Unwired Platform Runtime installation



After doing many search and with the help of experts i came to know about one finite solution.


So here is the solution:


1. After uninstallation check if is there any thing left in control panel with Sybase.


2. Check if any SUP related services exist in services.msc


3. Restart your machine.


4. Try to run the set up now


5. If you come across above mentioned problem then we need to clean the existing available instances of messaging server.Do the following:


  •   Go to regedit.exe in Run





  •   Check if your machine is 32 bit then go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{842350D6-A3B6-4B06-AE3F-4EAC952E7E8C}


    • Add new String value key i.e. “DisplaName” and enter value as “Sybase Messaging Server”


  • If your machine is 64 bit then go to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{842350D6-A3B6-4B06-AE3F-4EAC952E7E8C}




    • Add new String value key i.e. “DisplaName” and enter value as “Sybase Messaging Server”


  • Then go to Add/Remove programs and uninstall Sybase Messaging Server.



I hope this will help you.




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