This blog describes about “Client Satisfaction”. This information is very useful for freshers and new comers in SCN to implement in their projects.
Why Is Client Satisfaction so Important? 😕
Client satisfaction is the key aim in IT Industry. The relationship between the client and the organization is very important in today’s IT Market. If you care about your clients, they will automatically care about you.
More Client Care = More Client Satisfaction = More Client Appreciations = More New Projects = More IT Revenue. 🙂
What does good client service look like? 😕
If you satisfy your client, you satisfy your company, business & employee. This will convert to incentives and rewards. Also it will convert big revenue for your company. Always hire the right people, train right people and encourage them. We need to make employees feel like it’s their duty or business. I request everyone to deal with clients directly and resolve all clients queries. Also listen client question and answer accordingly. Implement your good ideas and innovations which will always helps our organization growth.
Client Question Responses: 🙂
- Sure go ahead
- By all means
- I am afraid not
- Yes please
- I’d appreciate that
- No thanks
- Thank you, that wont be necessary
- Thank you, I’d prefer the…
What exactly every one wants clients to know? 😕
As a SAP Consultant, we need to care about clients. When you cares about client automatically client will have trust and loyalty. Automatically they will forgive us if something goes wrong.
Phrases to show willingness and offer Assurances: 🙂
- I’ll be more that happy to…
- That will be no problem…
- I can sure do that…
- I’ll be happy to take care of that for you.
How constantly we measure and evaluate how we are doing? 😕
Every weekly meeting, discuss about metrics and measures in the projects. Always gather data and measures the service internally as well as externally it will helps us to evaluate ourselves.
Life is like a camera ! I thought of comparing Life VS Customer Satisfaction. 😎
- Focus on customer expectation
- Capture customer satisfaction
- Develop customer relationship
“If you aren’t able to satisfy your customer requirements”. Try ! Try ! Try ! Till you succeed.
General Apologies : 🙂
- I am sorry you feel that way
- I apologize for this situation.
- I feel bad that you are upset about this..
- I have noted this and adhere to it going forward. Thank you.
More specific Apologies: 🙂
- I don’t blame you for being upset. I would be too.
- I know what you mean.
- Yes, I wouldn’t like that too much either.
Why Quality Client Service 😕
Quality customer service is your motive and mission. Everyone can how you treat your clients, and how your clients feel when they are doing business with you. The best way to “wow” your clients is to take care of the clients or customers who take care of you forever!
We will lose our clients when there’s no proper communication. When some people at our company are great to work with and others are not, client will get frustrated easily. To Avoid this I have mentioned some Phrases and apologies for Client response.
Response Words to show that you are listening to client words:
- That’s great.
- That’s fine.
- That’s okay.
- That’s correct.
- That’s right.
- I agree
I request everyone to implement the question responses, phrases, apologies in your daily work life. It will take care of your clients. This will convert into “Customer Appreciation” & “Customer Satisfaction”.
Your Client Satisfaction = Your Organization Satisfaction = Your Self Satisfaction 😎 😎 😎
Don’t wait ! Don’t stop! Keep going ! 🙂 🙂 🙂