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Author's profile photo Michael Piehl

Service Management – Define Priorities

One of the cool features that SAP service order (like the notification) offer is the ability to use priorities.  Why would anyone care about this feature?  Well, you have a lot of service orders out there.  What better way to help you prioritize those orders than by assigning priorities.  The priorities give you an easy way to track the most important service orders.  I recommend using IW38 as a standard way of tracking orders.

Now, for the heart of the matter.  How do you configure these priorities?  Let’s start with the basics.  If you’ve ready my previous post about service notification priorities, a lot of this will be familiar.


Here’s the menu path.


Once you select the option, you’ll have 3 additional pieces of configuration.  So we’ll tackle each one.


First, there are multiple standard priority Types.  In service management, the standard one is SM, but PM may also be used.  We’ll use SM for the remainder of this lesson.  Like everything, I do encourage you to make your own custom version.


This is where you can configure each of the priorities.  If you look at the SM Priority Type, you’ll see there are 1 – 4.  They have priority text.  If you want to start getting fancy, the Relative Start and Relative End tells you how much time before you should start and finish each different priority.

For example: take priority 1.  The relative start is blank, that means start immediately, and it should be done within 1 day (the unit is the last 2 columns).

Priority 3 says it doesn’t start until tomorrow, and must be finished within 3 days.


Finally, you need to assign the priority type for each service order.

Now you have all the pieces defined to assign priorities to the service order.

If you’re interested in great tips and tricks on SAP service management, variant configuration or ABAP Development, check out my blog at:

There is also a link to some SAP Easy Buttons =)

Thanks for reading,


CTO – JaveLLin Solutions, LLC

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