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Author's profile photo Michael Piehl

Service Management – User Status for Orders – Define Status Profile

This next post is very near and dear to my heart.  It has so much power and so much potential that I’ve written about it before on my personal blog, but today I’ll go into even more detail.  The User Status for Order is a must have for any organization, in my opinion.  This user status can make IW73 or however you track your open workload for service orders.  It’s also vital for any sort of In-house repair quoting.  So with that being said, let’s jump in.

Here’s where to find it in SPRO.


Now, as soon as you select Define Status Profile, you’ll get this pop up.  So today I’ll cover both pieces here. 

Define User Status Profile for Orders:


Next up, select the profile you want to look at.  For this lesson, I’ll pull up ZSM00001.  If you need a new profile, you can copy from an existing profile or just create a brand new one.  Since it’s unlikely you’ll be able to reuse much, it’s about the same amount of work either way.

Now, here’s where the real power it.  My particular example above relates to quoting.  There are 5 possible status.  The first one is automatically defaulted, and it’s the INIT status (you can see the Init checked for Status: 1).  There is also the column for Auth. Code.  I’ll talk about that in detail in my next post.
The next piece has to do with what’s available after you pick a certain status.  For example, in certain situations, if you select Status XXXX, you can’t go back to Status AAAA.  In my example, you can’t return the status to INIT once you’ve selected any of the other 4 statuses. 
Now, there is one last piece that I only recently become aware of.  This has to do with the business scenarios. 


Now, I found this last part when I attempted to set up a DP80 scenario with a service order.  If you don’t remember, DP80 is resource related quote (RRQ).  I had it setup, but DP80 kept giving me an error.  It turned out that in order to do RRQ’s, you have to have a user status profile…  and the solution was the last piece of the puzzle shown above.  For each status, you can define business processes.  What I’ve shown is just an example of a few business transactions that I added in order to do RRQ.  Once I set these to allowed, I could finally start generating RRQ’s.

Now this is what you need to know when it comes to setting the user status profiles.  The last step takes us back to the original pop-up:

Assign User Status to Order Type

This last piece is the easy part.  Just find your service order type and add the correct profile.  Next time we’ll talk about the Authorization Codes.  I hope this all makes sense because this is really important functionality to implement (in my opinion at least).  Nearly every organization I’ve been at has benefited from adding a user profile.
Thanks for reading.

If you’re interested in great tips and tricks on SAP service management, variant configuration or production planning, check out my blog at:

There is also a link to some SAP Easy Buttons =)

Thanks for reading,


CTO – JaveLLin Solutions, LLC

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